Care support refused — Sozialdienst der Gemeinde

Direct answer

Yes, and the refusal must tell you how and by when — usually a written objection within a few weeks to Sozialdienst der Gemeinde / Pro Senectute / Pro Infirmis (proinfirmis.ch), the body that decided. Ask for the assessment report first: most refusals rest on an assessment that missed something, and a doctor's letter or a specialist report changes the picture. Ombudsstelle des Kantons / der Stadt (ombudsman-ch.ch) takes complaints about the procedure and unreasonable delays; Unentgeltliche Rechtspflege (Gericht) / Rechtsauskunft des Kantons (ch.ch) helps with the objection and represents you at the social court, which is free in most countries.

Call firstSozialdienst der Gemeinde / Pro Senectute / Pro Infirmis

Report toOmbudsstelle des Kantons / der Stadt

If that failsUnentgeltliche Rechtspflege (Gericht) / Rechtsauskunft des Kantons

🗣️ What to say

"I object to your decision [number] of [date] refusing [care / support]. The assessment did not take into account [conditions, limitations, daily needs]. Attached: [medical reports]. I ask for a reassessment and, in the meantime, for [interim support]."

🪜 Step by step

Deadline firstThe objection period is on the decision. File a short objection now; the reasons can follow.
Get the assessmentYou are entitled to the report. Compare it with your actual day: what you cannot do, how long things take, who helps now.
Medical evidenceA letter from the GP or specialist describing limitations in daily terms, not just diagnoses.
Object to Sozialdienst der Gemeinde / Pro Senectute / Pro InfirmisPoint by point against the assessment. Ask for a new assessment by a different assessor if possible.
Escalate: Ombudsstelle des Kantons / der Stadt, then Unentgeltliche Rechtspflege (Gericht) / Rechtsauskunft des KantonsThe ombudsman for the procedure; legal aid for the appeal to the social court.

📇 All contacts

Sozialdienst der Gemeinde / Pro Senectute / Pro InfirmisSocial assistance, care, disability supportFor care and support benefits🔗 www.proinfirmis.ch

Ombudsstelle des Kantons / der StadtComplaints about administration, free (where it exists)When the authority does not answer or acts unfairly🔗 www.ombudsman-ch.ch

Unentgeltliche Rechtspflege (Gericht) / Rechtsauskunft des KantonsFree legal information and court costs on low incomeWhen you cannot afford a lawyer🔗 www.ch.ch/de/gerichte/unentgeltliche-rechtspflege

Verwaltungsgericht des KantonsAppeals against administrative decisionsWithin 30 days of the decision🔗 www.bger.ch

❓ Frequently asked

Can I get help while I wait?

Ask for interim or emergency support in the objection; many services grant it when the need is obvious.

They say a family member can do it

Care by relatives is voluntary; a refusal based on assumed family help is contestable, especially if the relative works or is unwell.

How long does an appeal take?

Months. Which is why the interim request and the medical evidence go in at the start.

📎 Sources

Last checked: 2026-09-26

🔎 Common searches

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“care assessment refused appeal Switzerland”
“disability support application rejected”
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“social services decision appeal”
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♿ My application for care, home help or disability support was refused — can I object?