Burglary — Politie · Belgium

Direct answer

Do not touch anything until the police have been — fingerprints and traces matter. Report to Politie — Police-on-web (police.be) immediately; they come to the scene for a burglary, and the report number is the key to the insurance claim. Then call Ombudsman van de Verzekeringen (02 547 58 71) — your contents insurer — within their deadline (often 24–72 hours), with a first list of what is missing. Cards, phones, documents stolen? Block them the same hour (see the card and device pages). Slachtofferhulp (CAW) / Commissie voor financiële hulp aan slachtoffers (0800 13 500) helps with the shock and the practical side; a burglary is not "just property".

Call firstPolitie — Police-on-web

Report toOmbudsman van de Verzekeringen

If that failsSlachtofferhulp (CAW) / Commissie voor financiële hulp aan slachtoffers

🗣️ What to say

"My home at [address] was broken into between [time] and [time] on [date]. Entry through [door/window]. Missing so far: [items]. I have not touched anything. Please send someone and give me the case number for my insurer."

🪜 Step by step

Out, then policeIf you think someone is still inside, leave and call from outside. Otherwise call from the door without walking through.
Do not tidyPhotograph everything as it is, before the police and before you touch it.
List what is missingStart now, keep adding for days. Serial numbers, photos, receipts, the app history of devices.
Insurer within the deadlineReport, then send the list and the police number. Emergency repairs to the door are usually covered — keep invoices.
Block and changeCards, phone, keys (change the locks if keys were taken), passwords on any device stolen.

📇 All contacts

Politie — Police-on-webOnline report, case number immediatelyAlways — the basis for bank, insurer and platform🔗 www.police.be/nl/e-loket

Ombudsman van de VerzekeringenFree mediation with insurersAfter the insurer's refusal📞 02 547 58 71 🔗 www.ombudsman-insurance.be

Slachtofferhulp (CAW) / Commissie voor financiële hulp aan slachtoffersFree support and accompaniment, compensationAfter any crime📞 0800 13 500 🔗 www.slachtofferzorg.be

Gemeentebestuur / stadsbestuurNuisances, roads, waste, population registry, lost propertyFor anything the municipality handles🔗 www.belgium.be/nl/over_belgie/overheid/gemeenten

❓ Frequently asked

The police will not come

For a burglary they should; insist, or file online and ask for a scene visit. Without a report there is no insurance claim.

No insurance — what now?

Victim compensation funds cover violent crime rather than property in most countries, but Slachtofferhulp (CAW) / Commissie voor financiële hulp aan slachtoffers knows the exceptions and emergency help.

I am a tenant — who pays the door?

The landlord repairs the building (door, window); your contents insurance covers your things. Tell the landlord the same day in writing.

📎 Sources

Last checked: 2026-09-26

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🏚️ My home was broken into — what do I do first, and who do I contact?