Something went wrong with a purchase?
Online orders, refunds, faulty goods, subscriptions, phone contracts, card payments, package holidays: what the law gives you in Belgium, what to do, and a free letter you send yourself.
Purchases
Returns, refunds, deliveries and faulty goods
How do I return an online order in Belgium?Return an online orderI returned my order but got no refund: what now in Belgium?Refund not receivedMy purchase is faulty: what are my rights in Belgium?Faulty goodsMy online order never arrived: what now in Belgium?Order not deliveredMy parcel arrived damaged: what can I ask for in Belgium?Parcel arrived damaged
Subscriptions
Subscriptions, phone and internet contracts, apps and streaming
Payments & travel
Unauthorised payments and package holidays
🧭 If the trader does not answer
ConsumerConnect (FOD Economie)FOD Economie's consumer site: explains your rights and lets you report breaches to the inspection.🔗 consumerconnect.be
Europees Centrum voor de Consument BelgiëFree help with disputes with traders in another EU country, Norway, Iceland or the UK.🔗 eccbe.eu
ConsumentenombudsdienstFree public mediation between consumers and businesses; the fallback when no sector ombudsman applies.📞 02/702.52.00 🔗 consumentenombudsdienst.be
VredegerechtLocal court for claims up to €5,000 (art. 590 Judicial Code); no separate small-claims procedure found.🔗 ejustice.just.fgov.be
Information, not legal advice. FFCheck is independent and not affiliated with any authority, court or company. The letter is a template filled with your details: you check it and send it yourself.
More free tools for Belgium
Who do I contact?Who do I contact?100+ things that go wrong — money, housing, work, safety, health, papers, government — and the one desk in Belgium that actually handles each: phone, site, and what to say when they pick up.Before it goes wrongCan I?What is allowed, what is not, which permit you need — with the official source.⚡Electricity & gasThe rules that protect you as an electricity and gas customer in Belgium, and who to contact. Every fact is checked on an official source.