Phone & internet in Belgium: your rights
The rules that protect you as a phone and internet customer in Belgium, and who to contact. Every fact is checked on an official source.
What is going on?
Everything at a glance
Telecom regulator
Belgisch Instituut voor postdiensten en telecommunicatie (BIPT)
Federal telecom regulator. Explains your rights, runs the official tariff comparator Bestetarief.be and checks that operators follow the rules. For a dispute with your operator it refers you to the Ombudsdienst voor telecommunicatie.
Free dispute resolution
Ombudsdienst voor telecommunicatie · free
What to do first: Complain to your operator first. Only if you get no solution or no satisfying answer can you file a written complaint with the Ombudsdienst.
Time limit: Within one year of your complaint to the operator; the Ombudsdienst refuses complaints made to the operator more than a year earlier.
The law
Wet van 13 juni 2005 betreffende de elektronische communicatie (WEC)
This law puts the EU rules on phone and internet services into national law.