Care support refused — Ośrodek Pomocy Społecznej (OPS)

Direct answer

Yes, and the refusal must tell you how and by when — usually a written objection within a few weeks to Ośrodek Pomocy Społecznej (OPS) / PCPR — orzeczenia o niepełnosprawności (gov.pl), the body that decided. Ask for the assessment report first: most refusals rest on an assessment that missed something, and a doctor's letter or a specialist report changes the picture. Rzecznik Praw Obywatelskich (800 676 676) takes complaints about the procedure and unreasonable delays; Nieodpłatna pomoc prawna (punkty w powiatach) (np.ms.gov.pl) helps with the objection and represents you at the social court, which is free in most countries.

Call firstOśrodek Pomocy Społecznej (OPS) / PCPR — orzeczenia o niepełnosprawności

Report toRzecznik Praw Obywatelskich

If that failsNieodpłatna pomoc prawna (punkty w powiatach)

🗣️ What to say

"I object to your decision [number] of [date] refusing [care / support]. The assessment did not take into account [conditions, limitations, daily needs]. Attached: [medical reports]. I ask for a reassessment and, in the meantime, for [interim support]."

🪜 Step by step

Deadline firstThe objection period is on the decision. File a short objection now; the reasons can follow.
Get the assessmentYou are entitled to the report. Compare it with your actual day: what you cannot do, how long things take, who helps now.
Medical evidenceA letter from the GP or specialist describing limitations in daily terms, not just diagnoses.
Object to Ośrodek Pomocy Społecznej (OPS) / PCPR — orzeczenia o niepełnosprawnościPoint by point against the assessment. Ask for a new assessment by a different assessor if possible.
Escalate: Rzecznik Praw Obywatelskich, then Nieodpłatna pomoc prawna (punkty w powiatach)The ombudsman for the procedure; legal aid for the appeal to the social court.

📇 All contacts

Ośrodek Pomocy Społecznej (OPS) / PCPR — orzeczenia o niepełnosprawnościSocial assistance, care services, disabilityFor care and support🔗 www.gov.pl/web/rodzina/pomoc-spoleczna

Rzecznik Praw ObywatelskichComplaints about public bodies, freeWhen the authority does not answer or acts unfairly📞 800 676 676 🔗 bip.brpo.gov.pl

Nieodpłatna pomoc prawna (punkty w powiatach)Free legal advice for anyone who cannot payWhen you cannot afford a lawyer🔗 np.ms.gov.pl

Wojewódzki Sąd AdministracyjnyAppeals against administrative decisionsWithin 30 days of the decision🔗 www.nsa.gov.pl

❓ Frequently asked

Can I get help while I wait?

Ask for interim or emergency support in the objection; many services grant it when the need is obvious.

They say a family member can do it

Care by relatives is voluntary; a refusal based on assumed family help is contestable, especially if the relative works or is unwell.

How long does an appeal take?

Months. Which is why the interim request and the medical evidence go in at the start.

📎 Sources

Last checked: 2026-09-26

🔎 Common searches

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“care assessment refused appeal Poland”
“disability support application rejected”
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“social services decision appeal”
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♿ My application for care, home help or disability support was refused — can I object?