Something went wrong with a purchase?
Online orders, refunds, faulty goods, subscriptions, phone contracts, card payments, package holidays: what the law gives you in Poland, what to do, and a free letter you send yourself.
Purchases
Returns, refunds, deliveries and faulty goods
How do I return an online order in Poland?Return an online orderI returned my order but got no refund: what now in Poland?Refund not receivedMy purchase is faulty: what are my rights in Poland?Faulty goodsMy online order never arrived: what now in Poland?Order not deliveredMy parcel arrived damaged: what can I ask for in Poland?Parcel arrived damaged
Subscriptions
Subscriptions, phone and internet contracts, apps and streaming
Payments & travel
Unauthorised payments and package holidays
🧭 If the trader does not answer
Urząd Ochrony Konkurencji i Konsumentów (UOKiK)Consumer authority; points you to the consumer helpline and your local consumer ombudsman.🔗 prawakonsumenta.uokik.gov.pl
Europejskie Centrum KonsumenckieFree help with disputes with traders in another EU country, Norway or Iceland.📞 22 55 60 600 🔗 konsument.gov.pl
Polub Polubowne – polubowne rozwiązywanie sporów konsumenckich (UOKiK)Official UOKiK portal and register of out-of-court consumer dispute bodies, often free.🔗 polubowne.uokik.gov.pl
Postępowanie uproszczone (sąd rejonowy)Simplified court procedure for claims up to PLN 20,000 (art. 505¹ Code of Civil Procedure).🔗 eli.gov.pl
Information, not legal advice. FFCheck is independent and not affiliated with any authority, court or company. The letter is a template filled with your details: you check it and send it yourself.
More free tools for Poland
Who do I contact?Who do I contact?100+ things that go wrong — money, housing, work, safety, health, papers, government — and the one desk in Poland that actually handles each: phone, site, and what to say when they pick up.Before it goes wrongCan I?What is allowed, what is not, which permit you need — with the official source.⚡Electricity & gasThe rules that protect you as an electricity and gas customer in Poland, and who to contact. Every fact is checked on an official source.