Phone & internet · Poland

Phone & internet in Poland: your rights

The rules that protect you as a phone and internet customer in Poland, and who to contact. Every fact is checked on an official source.

What is going on?

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Everything at a glance

Telecom regulator

Urząd Komunikacji Elektronicznej (UKE)

Poland's telecom regulator. Its Consumer Information Centre explains your rights. If a provider may have broken the electronic communications law, you can ask UKE to intervene; it checks the case and tells you its findings, but issues no decision on your claim.

📞 +48 22 33 04 000 🔗 cik.uke.gov.pl

Official source: cik.uke.gov.pl · Checked 2026-10-14

Free dispute resolution

Prezes UKE – pozasądowe rozwiązywanie sporów konsumenckich (ADR) · free

What to do first: File a complaint (reklamacja) with your provider first. UKE may refuse your case if you did not first try to settle it with the provider, including through the complaint procedure.

Time limit: Apply within one year of contacting the provider about the dispute, for example by your complaint; later applications may be refused. UKE may also refuse disputes worth less than 20 zł.

🔗 cik.uke.gov.pl

Official source: cik.uke.gov.pl · Checked 2026-10-14

Compare offers

We found no official, state-run price comparison for phone and internet in Poland.

Official speed test official

System Monitorowania Jakości Internetu (SMJI)

On 25 July 2025 UKE certified SMJI as the monitoring mechanism under art. 4(4) of EU Regulation 2015/2120. You can use its free report in your complaint to show persistent gaps between real and contracted speeds. Fixed lines only, up to 1 Gb/s.

🔗 uke.gov.pl

Official source: uke.gov.pl · Checked 2026-10-14

Consumer organisation

Miejscy i powiatowi rzecznicy konsumentów

🔗 uokik.gov.pl

The law

Ustawa z dnia 12 lipca 2024 r. – Prawo komunikacji elektronicznej (Pke), Dz.U. 2024 poz. 1221

This law puts the EU rules on phone and internet services into national law.

🔗 eli.gov.pl

Checked: 2026-10-14

🔗 Also on FFCheck

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