Help abroad — MSZ · Poland

Direct answer

Consular help is for emergencies: serious illness or accident, a death, an arrest, a lost passport, a crisis or disaster, being a victim of crime — and it exists 24/7 through MSZ — Centrum Informacji Konsularnej (22 523 90 00). It does not pay bills, book flights or intervene in private disputes, but it tells you who can, contacts family, and issues documents. For immediate danger, the local emergency number — 112 — emergency (112) — works in every EU country and most others. Money problems (medical bills, repatriation) are what travel insurance is for; Rzecznik Finansowy — ubezpieczenia (22 333 73 28) if it refuses.

Call firstMSZ — Centrum Informacji Konsularnej

Report to112 — emergency

If that failsRzecznik Finansowy — ubezpieczenia

🗣️ What to say

"I am a citizen of Poland in [city, country]. [What happened: accident / illness / victim of crime / lost documents / crisis]. I need [help with…]. I am at [place] and can be reached at [number]."

🪜 Step by step

Danger now: 112Or the local number; the operator connects you to the right service in English in most places.
Consular line: MSZ — Centrum Informacji KonsularnejThey know the local hospitals, police procedures and lawyers, and can contact your family.
Insurance assistance lineOn your policy card; they arrange and pay for medical care and repatriation. Call them early, not after.
DocumentsLost passport: see that page. Keep a photo of your documents in your phone and with someone at home.
Crisis or disasterRegister with your foreign ministry's travel-registration service so they can reach you; follow their travel advice.

📇 All contacts

MSZ — Centrum Informacji KonsularnejConsular assistance, crises abroadIn an emergency abroad📞 22 523 90 00 🔗 www.gov.pl/web/dyplomacja/informacje-dla-podrozujacych

112 — emergencyPolice, fire and ambulance, any EU country, freeDanger to life, fire, gas smell, someone hurt📞 112

Rzecznik Finansowy — ubezpieczeniaInterventions against insurersAfter the insurer's refusal📞 22 333 73 28 🔗 rf.gov.pl

Fundusz Sprawiedliwości — Sieć Pomocy Osobom PokrzywdzonymFree legal, psychological and material helpAfter any crime📞 222 309 900 🔗 www.funduszsprawiedliwosci.gov.pl

❓ Frequently asked

Can the consulate lend me money?

In genuine emergencies, a repayable loan for a ticket home may be possible as a last resort. Family transfers via the consulate are more common.

I am a victim of crime abroad

Local police report, then the consulate, then victim support at home — see that page; EU rules let you report at home too.

Someone died abroad

The consulate helps with the local procedures, the documents and repatriation; the insurer usually pays the transport.

📎 Sources

Last checked: 2026-09-26

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