My landlord ignores my repair request — who do I contact?

Direct answer

The landlord must keep the home in usable condition: heating, water, electricity, a roof that does not leak. Write a dated repair request with a deadline (two weeks is normal, 24 hours for no heating in winter) — the letter is what every next step is built on. Then E-sąd — elektroniczne postępowanie upominawcze (e-sad.gov.pl) is the body for tenancy disputes in Poland, cheap or free and without a lawyer. Nieodpłatna pomoc prawna (punkt w powiecie) (np.ms.gov.pl) advises on rent reduction and repair-and-deduct. For dangers to health — no heating, no water, electrical hazards — Powiatowa Stacja Sanitarno-Epidemiologiczna (Sanepid) / Powiatowy Inspektor Nadzoru Budowlanego (gov.pl) can inspect and order the landlord to act.

Call firstE-sąd — elektroniczne postępowanie upominawcze

Report toNieodpłatna pomoc prawna (punkt w powiecie)

If that failsPowiatowa Stacja Sanitarno-Epidemiologiczna (Sanepid) / Powiatowy Inspektor Nadzoru Budowlanego

🗣️ What to say

"Since [date] the [heating / boiler / roof / …] at [address] is [defect]. I asked you on [date] with no result. Please repair it by [deadline]. If not, I will reduce the rent proportionally from [date] and refer the matter to E-sąd — elektroniczne postępowanie upominawcze."

🪜 Step by step

Write, dated, with photosEmail or letter with the defect, the date it started, photos and a deadline. Keep proof of sending.
Know the remediesRent reduction from the day of the report in most countries; repair yourself and deduct after a written warning; the tenancy board for anything bigger.
Health or safety at risk? Powiatowa Stacja Sanitarno-Epidemiologiczna (Sanepid) / Powiatowy Inspektor Nadzoru BudowlanegoThe municipal inspection can order works and fine a landlord who leaves a home unfit.
Go to E-sąd — elektroniczne postępowanie upominawczeFree or low-fee, no lawyer. Bring the letters and photos. Decisions bind the landlord.
Do not stop paying rent outrightReduce proportionally and say why in writing; a full stop can become grounds for eviction.

📇 All contacts

E-sąd — elektroniczne postępowanie upominawczeOnline payment order, no lawyer, low feeWhen the formal notice did not work🔗 www.e-sad.gov.pl

Nieodpłatna pomoc prawna (punkt w powiecie)Free advice from a lawyerBefore you write, on deductions and deadlines🔗 np.ms.gov.pl

Powiatowa Stacja Sanitarno-Epidemiologiczna (Sanepid) / Powiatowy Inspektor Nadzoru BudowlanegoMould, pests, noise, condition of the dwellingWhen health is at risk at home🔗 www.gov.pl/web/gis

Urząd gminy / miasta — straż miejskaNuisances, roads, waste, registration, lost propertyFor anything the municipality handles📞 986 🔗 www.gov.pl/web/gov/uslugi-dla-obywatela

Powiatowy / Miejski Rzecznik KonsumentówFree help, letters to the seller, helpline 801 440 220When the shop refuses📞 801 440 220 🔗 uokik.gov.pl/rzecznicy

❓ Frequently asked

Can I fix it and deduct the cost?

In most countries yes, after a written notice with a reasonable deadline, for necessary repairs, at a reasonable price. Keep the invoices. Check with Nieodpłatna pomoc prawna (punkt w powiecie) first for your country's rule.

How much rent reduction?

Proportional to the loss of use: a broken boiler in winter can justify 20–50 %, a dripping tap almost nothing. Nieodpłatna pomoc prawna (punkt w powiecie) has tables from past decisions.

The landlord threatens to evict me for complaining

Retaliatory eviction is not a valid ground anywhere in the EU. Keep everything in writing and tell Nieodpłatna pomoc prawna (punkt w powiecie).

📎 Sources

Last checked: 2026-09-26

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🔧 My landlord ignores my repair request — who do I contact?