Where do I complain about my energy company in Ireland?

The short answer

Start with the company itself, in writing. If that does not solve it, an independent body settles disputes with energy companies.

📜 The rules in Ireland

What to do first

First make a formal complaint to your supplier or network operator. They should give a final answer within two months. If you are still unhappy, bring it to the CRU Customer Care Team free of charge.

CRU Customer Care Team (complaint resolution service) · free 📞 1800 404 404 🔗 cru.ie

Official source: cru.ie · Checked 2026-09-27

🪜 Step by step

Complain to the companyWrite to customer service: the problem, what you want, and proof. Ask for a reference number.
Note the deadlineSee below how long the company has to answer before you can escalate in Ireland.
Go to the dispute bodyIf there is no solution, file your case with the dispute body below.
Report rule-breakingYou can also inform the regulator. It does not settle individual cases everywhere, but it uses complaints to act.

📇 Who to contact

CRU Customer Care Team (complaint resolution service)Settles disputes with energy companiesWhen the company has not solved your complaint📞 1800 404 404 🔗 www.cru.ie/make-a-complaint

Commission for Regulation of Utilities (CRU)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 1800 404 404 🔗 www.cru.ie

Competition and Consumer Protection Commission (CCPC)Independent advice for consumersFor advice, template letters and a second opinion🔗 www.ccpc.ie

❓ Questions

Does it cost anything?

Many dispute bodies are free for consumers. The details for Ireland are on this page.

Is the decision binding?

That differs per country and body. The dispute body explains it before you start.

Can I still go to court?

Yes. Going to a dispute body does not take away your right to go to court.

📎 Sources

Checked: 2026-09-27

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

More help in Ireland

All other problems: who handles whatWho do I contact?100+ things that go wrong — money, housing, work, safety, health, papers, government — and the one desk in Ireland that actually handles each: phone, site, and what to say when they pick up.Before it goes wrongCan I?What is allowed, what is not, which permit you need — with the official source.Recognise it firstIs dit veilig?Check a phone number, website or message against 47,000 scam dossiers.

📣 Where do I complain about my energy company in Ireland?