← FFCheckElectricity & gas
Electricity & gas · Ireland
Checked 2026-09-27

🔌 Power cut in Ireland: who do I call?

The short answer

For a power cut you call the grid operator, not the company that bills you. The grid operator owns the cables and repairs faults.

📜 The rules in Ireland

Power cut

Report power cuts to ESB Networks on 1800 372 999 (24/7) or check PowerCheck. If you are without power 24 hours after reporting, domestic customers can claim €65 plus €35 per extra 12 hours (not in storms); claim within one month.

Official source: esbnetworks.ie · Checked 2026-09-27

🪜 Step by step

  1. Check your fuse boxIf only your home is dark, check the main switch and fuses first. If the neighbours are dark too, it is a grid fault.
  2. Report it to the grid operatorUse the fault number or outage map of your grid operator below.
  3. Stay safeSwitch off sensitive appliances, keep the fridge closed and never touch fallen cables: call 112.
  4. Ask about compensationLong outages can give a right to compensation. See the rules for Ireland below.

📇 Who to contact

ESB Networks — Republic of Ireland (electricity)Runs the local grid, meters and connectionsPower cut, meter problem, new connection📞 1800 372 999🔗 www.esbnetworks.ie
Gas Networks Ireland — Republic of Ireland (gas)Runs the local grid, meters and connectionsPower cut, meter problem, new connection📞 1800 20 50 50🔗 www.gasnetworks.ie
Commission for Regulation of Utilities (CRU)Supervises energy companies and explains your rightsFor information, and to report a company that breaks the rules📞 1800 404 404🔗 www.cru.ie

❓ Questions

Why not call my supplier?

The supplier only sells the energy. The grid operator fixes the network.

How do I find my grid operator?

It is on your bill and depends on where you live. See the list on this page.

Will I get compensation?

Only for long outages and depending on national rules. The details for Ireland are on this page.

📎 Sources

Checked: 2026-09-27

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

🔄Switching supplier→📈Price increase→🧾Wrong or high bill→💸Can’t pay the bill→🏚️Supplier went bust→

More help in Ireland

All other problems: who handles whatWho do I contact?100+ things that go wrong — money, housing, work, safety, health, papers, government — and the one desk in Ireland that actually handles each: phone, site, and what to say when they pick up.Before it goes wrongCan I?What is allowed, what is not, which permit you need — with the official source.Recognise it firstIs dit veilig?Check a phone number, website or message against 47,000 scam dossiers.