← FFCheckWho do I contact?NO
Money · Norway
Updated September 2026

🔁 They will not let me cancel my subscription — who helps?

Direct answer

Since 2022, a contract you can sign online must be cancellable online too, and after the first term it renews only month to month with a one-month notice in most EU countries. Cancel in writing (email is fine), keep the proof, and stop the direct debit if they keep charging. Forbrukertilsynet (23 400 600) is the consumer body for Norway and takes complaints about subscription traps; for a company in another EU country, Forbruker Europa (forbrukereuropa.no) helps free of charge. The last step is Forbrukerklageutvalget (forbrukerklageutvalget.no).

Call firstForbrukertilsynet
Report toForbruker Europa
If that failsForbrukerklageutvalget

🗣️ What to say

"I cancel my subscription [number] with effect from the earliest possible date. Please confirm the end date in writing within 14 days. I do not consent to any further charges after that date."

🪜 Step by step

  1. Cancel in writing, datedEmail to the address in the terms, or the online cancel button. Screenshot the confirmation. Phone-only cancellation is not allowed for consumers.
  2. Know the termAfter the initial period, the contract is month to month with one month's notice in most countries. A tacit renewal for another year is not valid unless you were clearly warned.
  3. Stop the moneyRevoke the direct debit or card mandate at your bank. Charges after a valid cancellation can be reclaimed.
  4. Complain to ForbrukertilsynetAttach the cancellation and the charges. Repeated complaints about the same company trigger enforcement.
  5. Cross-border or stubborn: Forbruker Europa, then ForbrukerklageutvalgetECC for companies elsewhere in the EU; the dispute body if the company simply refuses.

📇 All contacts

ForbrukertilsynetGuidance and mediation between you and the seller, freeWhen the shop refuses📞 23 400 600🔗 www.forbrukertilsynet.no
Forbruker EuropaFree help with sellers in other EU countriesSeller in another EU country🔗 www.forbrukereuropa.no
ForbrukerklageutvalgetIssues decisions the seller must follow or take to courtAfter mediation at the Consumer Authority🔗 www.forbrukerklageutvalget.no
ForliksrådetLow-cost first instance for money claimsOutside HTU's area or when the decision is disputed🔗 www.politiet.no/tjenester/forliksradet

❓ Frequently asked

They say I must call to cancel

For a contract signed online, no. Write instead and say the online route was unavailable.

I cancelled but they keep charging

Reclaim the amounts through your bank (unauthorised direct debits can be reversed) and send the company a final demand.

Gym, dating app, streaming — same rules?

Same EU rules, with national details on notice periods. Gyms are the classic case; the one-month rule applies after the first term.

📎 Sources

Last checked: 2026-09-26

🔎 Common searches

Recognise your own search? The answer above covers all of these.

  • “cannot cancel subscription Norway”
  • “subscription auto renewal rights”
  • “gym contract cancel notice period”
  • “company keeps charging after cancellation”
  • “cancel online contract law Norway”

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Related questions

📦Faulty goods, no refund→📶Phone or internet contract→💳Scammed online→⚡Energy bill dispute→

Your tools for Norway

Before it goes wrongCan I?What is allowed, what is not, which permit you need — with the official source.Energy · NorwayElectricity & gasThe rules that protect you as an electricity and gas customer in Norway, and who to contact. Every fact is checked on an official source.Recognise it firstIs dit veilig?Check a phone number, website or message against 47,000 scam dossiers.