Who do I contact?
100+ things that go wrong — money, housing, work, safety, health, papers, government — and the one desk in Norway that actually handles each: phone, site, and what to say when they pick up.
💳 Money 15
I was scammed online — who do I report it to?Politiet · Forbrukertilsynet · Banken dinMy energy bill is wrong and the supplier won't fix it — who do I complain to?Elklagenemnda · RME · ForbrukertilsynetI got a fake bank or payment message and clicked — who do I call?Your bank · Politiet · Finansklagenemnda (FinKN)My bank blocked my account and will not say why — who do I contact?Your bank · Finansklagenemnda (FinKN) · FinanstilsynetI received an invoice for something I never ordered — what do I do?Forbrukertilsynet · Politiet · Fri rettshjelp (Statsforvalteren) / Jussbuss, JURKMy bank card is lost or stolen — how do I block it and who do I tell?Your bank · Politiet · Finansklagenemnda (FinKN)A debt collector is chasing me for money I do not owe — who helps?Forbrukertilsynet · NAV · ForliksrådetI have debts I cannot pay — where do I get free help?NAV · Kommunen · Fri rettshjelp (Statsforvalteren) / Jussbuss, JURKThey will not let me cancel my subscription — who helps?Forbrukertilsynet · Forbruker Europa · ForbrukerklageutvalgetI got a tax demand or enforcement notice I think is wrong — who do I contact?Skatteetaten · Sivilombudet · Fri rettshjelp (Statsforvalteren) / Jussbuss, JURKThey want a benefit or allowance paid back — can I object?NAV · Sivilombudet · Fri rettshjelp (Statsforvalteren) / Jussbuss, JURKI think I am in a crypto investment scam — what do I do?Finanstilsynet · Politiet · Støttesenter for kriminalitetsutsatte (politiet) / Kontoret for voldsoffererstatningSomeone I met online is asking me for money — is it a scam, and who do I tell?Politiet · Støttesenter for kriminalitetsutsatte (politiet) / Kontoret for voldsoffererstatning · Your bankA loan, credit card or buy-now-pay-later company treats me unfairly — who do I contact?Finansklagenemnda (FinKN) · Finanstilsynet · ForbrukertilsynetMy insurer refuses to pay my claim — who decides?Finansklagenemnda · Finanstilsynet · Forbrukertilsynet
🔑 Housing 12
My landlord won't return my deposit — who do I go to?Husleietvistutvalget (HTU) · Leieboerforeningen · ForliksrådetThe neighbours make noise every night — who do I call?Politiet · Utleier / borettslaget · KommunenMy landlord ignores my repair request — who do I contact?Husleietvistutvalget (HTU) · Leieboerforeningen · KommunenThere is mould or damp in my rental — who do I report it to?Husleietvistutvalget (HTU) · Kommunen · LeieboerforeningenMy rent increase seems too high — can I object, and to whom?Husleietvistutvalget (HTU) · Leieboerforeningen · Fri rettshjelp (Statsforvalteren) / Jussbuss, JURKMy landlord gave me notice to leave — is it valid, and who helps?Leieboerforeningen · Husleietvistutvalget (HTU) · Fri rettshjelp (Statsforvalteren) / Jussbuss, JURKI paid a deposit for a flat that does not exist — who do I contact?Politiet · Your bank · ForbrukertilsynetThe letting agent charged me a fee — is that allowed, and who checks?Forbrukertilsynet · Leieboerforeningen · Husleietvistutvalget (HTU)The service charges or owners' association bills seem wrong — who do I contact?Konfliktrådet · Leieboerforeningen · ForliksrådetA dispute with my neighbour is getting out of hand — who can help?Konfliktrådet · Kommunen · PolitietThere is a water leak or pipe burst — who do I call?Husleietvistutvalget (HTU) · Finansklagenemnda · KommunenRats, cockroaches or bedbugs — who do I report an infestation to?Kommunen · Husleietvistutvalget (HTU) · Leieboerforeningen
📦 Shopping 7
The shop refuses to repair, replace or refund — who helps?Forbrukertilsynet · Forbruker Europa · ForbrukerklageutvalgetMy parcel never arrived — who do I complain to?Forbrukertilsynet · Forbruker Europa · NkomMy phone or internet provider overcharges or will not fix the line — who decides?Brukerklagenemnda for elektronisk kommunikasjon (BKN) · Forbrukertilsynet · ForbrukerklageutvalgetThe webshop went bankrupt before delivering — do I get my money back?Your bank · Forbrukertilsynet · ForliksrådetThe hotel or holiday rental was not as booked — who do I complain to?Forbrukertilsynet · Forbruker Europa · ForbrukerklageutvalgetThe garage overcharged or did not fix my car — who helps?Forbrukertilsynet · Forbrukerklageutvalget · ForliksrådetI got sick from a restaurant or a product — who do I report it to?Mattilsynet · Kommunen · Your family doctor (GP)
💼 Work 11
My employer doesn't pay my wages — who do I contact?Fagforeningen din (LO, YS, Unio) · Arbeidstilsynet · NAVI was dismissed and I think it is unfair — who do I contact, and how fast?Arbeidstilsynet · Tingretten · Fri rettshjelp (Statsforvalteren) / Jussbuss, JURKMy client will not pay my invoice — what can I do as a freelancer?Forliksrådet · Konfliktrådet · Fri rettshjelp (Statsforvalteren) / Jussbuss, JURKI am on sick leave and my employer pressures me to work or return — what are my rights?Arbeidstilsynet · Your family doctor (GP) · TingrettenI am being discriminated against at work — who do I turn to?Likestillings- og diskrimineringsombudet (LDO) / Diskrimineringsnemnda · Arbeidstilsynet · TingrettenHow do I apply for unemployment benefit, and who helps if it is refused?NAV · Arbeidstilsynet · Fri rettshjelp (Statsforvalteren) / Jussbuss, JURKAm I owed severance pay, and who enforces it?Arbeidstilsynet · Tingretten · Fri rettshjelp (Statsforvalteren) / Jussbuss, JURKMy wages are being garnished — what are my rights?NAV · Forliksrådet · Fri rettshjelp (Statsforvalteren) / Jussbuss, JURKI am being bullied or harassed at work — who do I report it to?Arbeidstilsynet · Likestillings- og diskrimineringsombudet (LDO) / Diskrimineringsnemnda · Støttesenter for kriminalitetsutsatte (politiet) / Kontoret for voldsoffererstatningI work without a written contract or off the books — what are my rights?Arbeidstilsynet · NAV · TingrettenI had an accident at work — who do I report it to, and what am I owed?NAV · Arbeidstilsynet · Helsenorge
🆔 Safety 16
Someone is using my identity — accounts, orders, loans in my name — who do I contact?Politiet · Datatilsynet · Your bankI am being harassed, bullied or threatened online — who do I report it to?Politiet · Støttesenter for kriminalitetsutsatte (politiet) / Kontoret for voldsoffererstatning · Alarmtelefonen for barn og ungeA message from my "child" with a new number asked for money — is it a scam?Your bank · Politiet · ForbrukertilsynetI smell gas — who do I call?Gassleverandørens feilmelding / 110 (brann) · 112 · KommunenI suspect an animal is being neglected or abused — who do I report it to?Mattilsynet · Politiet · KommunenMy phone or laptop was stolen — what do I do in the first hour?Politiet · Your bank · Brukerklagenemnda for elektronisk kommunikasjon (BKN)Someone used my digital ID or government login — who do I contact?BankID · Politiet · DatatilsynetI want to report a crime without giving my name — where?Politiet · Kommunen · Støttesenter for kriminalitetsutsatte (politiet) / Kontoret for voldsoffererstatningI keep getting unwanted sales calls — how do I stop them, and who enforces it?Reservasjonsregisteret (Brønnøysundregistrene) · Datatilsynet · Brukerklagenemnda for elektronisk kommunikasjon (BKN)I am experiencing violence at home — where do I get help now?Krisesenter / Vold- og overgrepslinjen 116 006 · Politiet · Støttesenter for kriminalitetsutsatte (politiet) / Kontoret for voldsoffererstatningSomeone is stalking me — following, messaging, showing up — who do I contact?Politiet · Støttesenter for kriminalitetsutsatte (politiet) / Kontoret for voldsoffererstatning · Krisesenter / Vold- og overgrepslinjen 116 006I have experienced sexual violence — where can I go, right now?Overgrepsmottak (legevakt) / DIXI Ressurssenter · Politiet · Støttesenter for kriminalitetsutsatte (politiet) / Kontoret for voldsoffererstatningMy home was broken into — what do I do first, and who do I contact?Politiet · Finansklagenemnda · Støttesenter for kriminalitetsutsatte (politiet) / Kontoret for voldsoffererstatningA family member is missing — do I have to wait 24 hours before reporting?Politiet · Politiet 02800 / 116 000 · Støttesenter for kriminalitetsutsatte (politiet) / Kontoret for voldsoffererstatningI was attacked or threatened because of who I am — who do I report it to?Politiet · Likestillings- og diskrimineringsombudet (LDO) / Diskrimineringsnemnda · Støttesenter for kriminalitetsutsatte (politiet) / Kontoret for voldsoffererstatningI was the victim of a crime — what help and compensation can I get?Støttesenter for kriminalitetsutsatte (politiet) / Kontoret for voldsoffererstatning · Politiet · Fri rettshjelp (Statsforvalteren) / Jussbuss, JURK
🔐 Privacy 1
🏥 Health 8
I have a complaint about a doctor or hospital — who do I go to?Pasient- og brukerombudet · Statsforvalteren · Norsk pasientskadeerstatning (NPE)I cannot find a family doctor who takes new patients — who helps?Helsenorge · Pasient- og brukerombudet · KommunenI am worried a child is being abused or neglected — who do I tell?Barnevernet / Alarmtelefonen for barn og unge 116 111 · Alarmtelefonen for barn og unge · PolitietMy application for care, home help or disability support was refused — can I object?Kommunen · Sivilombudet · Fri rettshjelp (Statsforvalteren) / Jussbuss, JURKThe waiting list for mental health care is too long — what are my options?Mental Helse Hjelpetelefonen · Helsenorge · Your family doctor (GP)I care for a family member — what support can I get, and where?Kommunen · Helsenorge · NAVA medical error caused lasting harm — how do I claim compensation?Norsk pasientskadeerstatning (NPE) · Pasient- og brukerombudet · Fri rettshjelp (Statsforvalteren) / Jussbuss, JURKI have a complaint about my dentist — bad work, overcharging — who decides?Statsforvalteren · Pasient- og brukerombudet · Helsenorge
🚗 Transport 10
My car was hit and the driver drove off — who pays, and who do I contact?Politiet · Trafikkforsikringsforeningen (TFF) · FinansklagenemndaMy bike was stolen — what is the procedure?Politiet · Falck Sykkelregister · Politiets hittegods / Ruter og Vy hittegodsMy public transport card is lost or blocked — how do I get my balance and pass back?Your public transport operator · Forbrukertilsynet · TransportklagenemndaMy car has been towed — where is it, and how do I get it back?Kommunen · Politiet · SivilombudetMy train was delayed or cancelled — how do I get money back?Your railway operator · Transportklagenemnda · Forbruker EuropaMy car broke down on the road — who do I call?NAF Veihjelp / Viking Redningstjeneste · 112 · Statens vegvesenMy car failed the periodic inspection and I think it is wrong — can I contest it?Statens vegvesen · Forbrukertilsynet · ForliksrådetI got a parking fine I think is wrong — how do I appeal?Kommunen · Politiet · ForliksrådetI received a speeding or traffic fine — including one from another EU country — what can I do?Politiet · Statens vegvesen · Fri rettshjelp (Statsforvalteren) / Jussbuss, JURKA taxi or ride-hailing driver overcharged me or behaved badly — where do I complain?Kommunen · Forbrukertilsynet · Politiet
✈️ Travel 3
My flight was delayed or cancelled — who enforces my compensation?Transportklagenemnda · Luftfartstilsynet · ForliksrådetMy luggage is lost, delayed or damaged — who pays?Transportklagenemnda · Forbruker Europa · FinansklagenemndaMy package holiday went wrong or the organiser collapsed — what am I entitled to?Forbrukertilsynet · Forbruker Europa · Reisegarantifondet
📜 Papers 11
I need an apostille or legalisation on a document — where do I get it?Statsforvalteren · Tingretten · UDs operative senterI just moved here — how do I get the national ID / tax / social-security number?Skatteetaten · UDI / politiet · KommunenHow do I get my foreign diploma recognised?HK-dir · Statsforvalteren · UDI / politietMy residence-permit application is taking too long — can I do anything?UDI / politiet · Sivilombudet · Fri rettshjelp (Statsforvalteren) / Jussbuss, JURKI lost my passport, ID card or driving licence in the country — what now?Politiet · Skatteetaten · Your bankA relative died — what do I have to arrange, and who helps?Tingretten · Forliksrådet · SkatteetatenI need an official extract — address registration, birth, marriage, criminal record — where do I get it?Skatteetaten · Kommunen · BankIDHow do I apply for citizenship, and who helps with the application?UDI / politiet · Skatteetaten · Fri rettshjelp (Statsforvalteren) / Jussbuss, JURKI moved — how and where do I register my new address?Skatteetaten · Kommunen · HelsenorgeSomeone I do not know is registered at my address — how do I remove them?Skatteetaten · Kommunen · PolitietI am moving abroad — what do I have to deregister and arrange?Skatteetaten · NAV · Helsenorge
📩 Government 7
How do I object to a decision by a government body?Sivilombudet · Fri rettshjelp (Statsforvalteren) / Jussbuss, JURK · Statsforvalteren (klage) → tingrettenA streetlight, road or pavement is broken — who do I report it to?Kommunen · Your grid operator · SivilombudetSomeone dumped waste or is polluting — who do I report it to?Kommunen · Politiet · Statsforvalteren / MiljødirektoratetThe power is out — who do I call, and can I claim for the damage?Your grid operator · RME · KommunenMy neighbour is building without a permit or breaking the rules — who checks?Kommunen · Statsforvalteren (klage) → tingretten · Fri rettshjelp (Statsforvalteren) / Jussbuss, JURKA public body treated me unfairly — how do I complain to the ombudsman?Sivilombudet · Fri rettshjelp (Statsforvalteren) / Jussbuss, JURK · Statsforvalteren (klage) → tingrettenHow do I request documents or information from a public body?Forvaltningsorganet → Statsforvalteren / Sivilombudet (innsyn) · Sivilombudet · Statsforvalteren (klage) → tingretten
🛂 Abroad 3
I lost my passport abroad — how do I get home?UDs operative senter · Politiet · FinansklagenemndaSomeone I know has been arrested abroad — what can be done?UDs operative senter · Fri rettshjelp (Statsforvalteren) / Jussbuss, JURK · Støttesenter for kriminalitetsutsatte (politiet) / Kontoret for voldsoffererstatningI am in trouble abroad — when and how do I call consular help?UDs operative senter · 112 · Finansklagenemnda
🐕 Lost & found 3
My pet is missing — where do I report it?DyreID · Mattilsynet · KommunenI keep receiving someone else's mail, or mine goes elsewhere — what do I do?The carrier's customer service · Nkom · DatatilsynetI lost something on the train, in a taxi or in town — where do I look?Politiets hittegods / Ruter og Vy hittegods · Your public transport operator · Politiet
Your tools for Norway
Before it goes wrongCan I?What is allowed, what is not, which permit you need — with the official source.Energy · NorwayElectricity & gasThe rules that protect you as an electricity and gas customer in Norway, and who to contact. Every fact is checked on an official source.Flight delayed or cancelledFlight compensationUp to €600 under EU 261 — check in 30 seconds.Recognise it firstIs dit veilig?Check a phone number, website or message against 47,000 scam dossiers.