Flight delayed or cancelled?
You may be owed €250–600.
EU Regulation EC261/2004 applies in Norway through the EEA Agreement — on any flight departing an EEA airport, or arriving in the EEA on an EEA airline. Check your eligibility, then follow the steps to claim in Norway. Amounts are in euros; payout may be in NOK.
A 3-hour-plus arrival delay, a cancellation with less than 14 days’ notice, or denied boarding (overbooking) entitle you to a flat €250, €400 or €600 depending on distance — regardless of ticket price. Unless “extraordinary circumstances” apply (extreme weather, air-traffic-control strike, security). Meals and accommodation are owed either way.
What happened?
Did the airline give a reason?
How much can you claim?
Per passenger · Art. 7A sample letter — the kind that gets paid out.
Your real letter is auto-filled with your details from the form; legal articles and case law are included by default. Reading it and writing your own is completely free.
Flight delayed or cancelled? Claim €250–€600
Everything above is free to read and do yourself. Want it auto-filled with your flight and ready to send? Generate the PDF.
Generate my claim PDF — €19free to read · €19 to auto-generateYou flew the flight. They take ~30%.
AirHelp, Flightright, EUclaim and Compensair all start “free”, then keep 25–35% of what they recover. Our PDF is a flat €19 — the rest is yours.
| Service | Their cut | You keep (€400) | Family (€1,600) |
|---|---|---|---|
| FFCheck You win | €19 flat | €381 | €1,581 |
| AirHelp | 35% commission | €260 | €1,040 |
| Flightright | 30% commission | €280 | €1,120 |
| EUclaim | 27% commission | €292 | €1,168 |
| Compensair | 25% commission | €300 | €1,200 |
Competitor rates are their own published fees on the date of this page; we update on changes. Shown for a €400 claim and a €1,600 family-of-4 claim. · 07/2026
If the service is “free”, you’re the product.
Commission services need a signed mandate, ID copy, boarding pass, full booking and bank details — their real product is the data. We only need what it takes to write your letter.
Your name (on the letter), email (PDF delivery), flight details, and a Stripe payment token — we never see your card. No marketing list, no data sale, ever.
A signed legal mandate, ID/passport copy, boarding pass + booking PNR, email, phone, sometimes home address and bank IBAN (they receive your payout).
Why a generic ChatGPT letter gets ignored.
A generic prompt gives you “Dear airline, please pay €400.” A real claim letter cites the regulation and the ECJ case law, and pre-empts the “extraordinary circumstances” excuse — refined over hundreds of real claims.
- “Under EU regulations, I am entitled to compensation”
- “I look forward to your prompt response”
- “Please refund my €400”
- No specific citations, no case law, no deadline, no escalation.
- EU 261/2004 Art. 5 & 7 — exact articles and tiers
- Sturgeon (C-402/07 & C-432/07) — 3-hour delay = cancellation
- Wallentin-Hermann (C-549/07) — tech faults ≠ “extraordinary”
- 14-day demand → enforcement body → disputes board → court, with statutory interest.
How it works
- Tell us what happened
Flight number, route, what went wrong. Two minutes — most people finish in under three.
- Complete checkout
Card, Apple Pay or local methods. Stripe-secured. The PDF arrives the moment you pay.
- Send it to your airline
Attach the PDF or paste it into a fresh email. A formal letter gets an EC261 case file opened — an email doesn’t.
Everything we cite — free to read.
Plain-language explainers, step-by-step protocols, landmark ECJ case law and head-to-head comparisons with the commission services. Everything in our letters, at no charge.
The official answer is above. This is what actually happened.
Anonymous outcome reports from people who sent a claim — reviewed by us before they count. Stats unlock at 5 approved reports and always show their sample size.
Independent published figures, so you never stare at an empty box — our own community numbers grow next to them. Sources below.
Sources
Every rate here is the AIRLINE's payout rate — the share of claims that end in the airline paying. It is never a FFCheck sales number.
0 reports so far — be the first. Sixty seconds, fully anonymous.
✍️ Report your outcome (anonymous, 60 seconds)
What the evidence says
Updated 10 October 2026
Public reports and official statistics, not our own measurements. Our own counter starts when readers report their outcome. Report your outcome →
Euroconsumers · March 2026
Helpline cases from Belgium, Italy, Spain and Portugal: airlines cited weather or 'operational reasons' without proof, gave two passengers on one flight different reasons, and left complaints and expense claims unanswered for months.
BEUC · March 2025
The European consumer organisation says few passengers use their rights because enforcement is slow and burdensome and enforcement bodies are swamped; it calls for a 7-day payment deadline and binding decisions by enforcement and ADR bodies.
Flyertalk forum · May 2026
Claims for Lufthansa CityLine flights cancelled less than 48 hours before departure were refused as 'beyond our control' or with a wrong flight history; objections got generic replies; others suggested a conciliation body or a lawyer.
Flyertalk forum · August 2025
A claim for a Condor delay of over 6 hours was rejected within an hour as an 'unforeseeable incident' (a GPS problem); a follow-up went unanswered; users pointed to Germany's conciliation body rather than a fee-charging agency.
Flyertalk forum · October 2025
A lightning-strike cancellation, then a delayed replacement flight: one airline cited extraordinary circumstances and closed the case, its partner passed the claim back; the traveller went to the Swiss enforcement body.
Flyertalk forum · October 2025
Mixed reports: one traveller got a text message with an online form and was paid about a week later; others faced repeated 'extraordinary circumstances' refusals or partial expense refunds, and one planned a small-claims case.
Digest of public reports read 10 Oct 2026: waits ranged from about a week (an airline's own claim link) to months with no reply. Refusals mostly cited extraordinary circumstances, 'beyond our control', weather or 'operational reasons', sometimes inconsistently. Routes used or advised: enforcement body, ADR, small claims; outcomes were often not reported.
How to claim in Norway
- 1. Complain to the airline
Write to the airline directly (email or letter), citing Regulation EC261/2004. Keep proof — boarding pass, booking, screenshots.
- 2. Refer to Transportklagenemnda
If the airline refuses or doesn’t reply, bring the case to the Transport Complaints Board (Transportklagenemnda) — it’s free. Luftfartstilsynet (CAA Norway) is the regulator.
- 3. Court (last resort)
The claim becomes time-barred after 3 years. To enforce payment you can go to court. Don’t wait too long.
Your rights, no matter what
Even with extraordinary circumstances, beyond a certain wait the airline must provide: meals and drinks, two means of communication, and accommodation + transfers if you need to stay overnight. This right to care is separate from compensation.
FAQ
How much for which flight?
€250 up to 1,500 km; €400 for intra-EEA flights over 1,500 km and all flights 1,500–3,500 km; €600 beyond 3,500 km outside the EEA.
How long must the delay be?
From 3 hours at the final destination. This 3-hour threshold still applies in 2026 (the proposal to raise it to 4–6h was rejected).
What about weather or strikes?
“Extraordinary circumstances” (extreme weather, ATC strike, security) remove the flat compensation but not the care. A strike by the airline’s own staff usually doesn’t count.
How long do I have to claim?
The claim becomes time-barred after 3 years. Still, claim early and keep your proof.
Do I need a paid claim company?
No. Complaining to the airline and to Transportklagenemnda is free. Claim portals take 25–35%; you can do it all yourself.