Phone & internet · Norway

Phone & internet in Norway: your rights

The rules that protect you as a phone and internet customer in Norway, and who to contact. Every fact is checked on an official source.

What is going on?

🔄How do I switch my phone or internet provider in Norway?Switching provider 📲Can I keep my phone number when I switch provider in Norway?Keep your number 📅How long can a phone or internet contract last in Norway, and how do I end it?Minimum term & notice 📈My phone or internet price is going up: can I leave my contract in Norway?Price rise 🐢My internet is slower than promised: what can I do in Norway?Slow internet 📦I am moving house: what happens to my internet contract in Norway?Moving house 🌍Do I pay extra to use my phone in other EU countries with a plan from Norway?Roaming in Europe ✈️Travelling outside the EU with a plan from Norway: how do I avoid a huge roaming bill?Roaming outside the EU 📡Can I use my own router or modem instead of the provider’s in Norway?Your own router 📝What must I get before I sign a phone or internet contract in Norway, and can I change my mind?Contract summary & cooling-off 🌐Is my copper phone line being switched off in Norway, and what happens to my contract?Copper switch-off & fibre ⚖️My phone or internet provider will not solve my complaint: where can I go for free in Norway?Free dispute resolution 📵My phone or internet is down: do I get compensation in Norway?Outage & compensation 🤝Is there a social tariff or cheaper phone and internet for people on a low income in Norway?Affordable internet

Everything at a glance

Telecom regulator

Nasjonal kommunikasjonsmyndighet (Nkom)

Norway's telecom regulator under the Electronic Communications Act. It hardly regulates consumer prices except roaming and special numbers, and as a rule it cannot step in on billing disputes; those go to your provider, then to Brukerklagenemnda.

📞 22 82 46 00 🔗 nkom.no

Official source: nkom.no · Checked 2026-10-14

Free dispute resolution

Brukerklagenemnda for elektronisk kommunikasjon (BKN) · free

What to do first: Complain in writing to your provider first and give it reasonable time to answer, about 14 days. If it rejects your claim or does not answer in time, you can take the case to BKN.

Time limit: Within one year of sending your written complaint to the provider; this deadline applies only if the provider told you about BKN in its rejection. Cases older than three years are not handled.

📞 22 13 32 20 🔗 brukerklagenemnda.no

Official source: brukerklagenemnda.no · Checked 2026-10-14

Compare offers

We found no official, state-run price comparison for phone and internet in Norway.

Official speed test official

Nettfart

Nkom's own speed test. No official page says a result counts as binding proof or that Nettfart is a certified monitoring tool. Keep several results: BKN asks for wired speed tests when you complain about speed.

🔗 nettfart.no

Official source: nkom.no · Checked 2026-10-14

Consumer organisation

Forbrukerrådet

🔗 forbrukerradet.no

The law

Lov om elektronisk kommunikasjon (ekomloven), LOV-2024-12-13-76, with ekomforskriften FOR-2024-12-20-3410

This law puts the EU rules on phone and internet services into national law.

🔗 lovdata.no

Checked: 2026-10-14

🔗 Also on FFCheck

More help in Norway

All other problems: who handles whatWho do I contact?100+ things that go wrong — money, housing, work, safety, health, papers, government — and the one desk in Norway that actually handles each: phone, site, and what to say when they pick up.Before it goes wrongCan I?What is allowed, what is not, which permit you need — with the official source.Recognise it firstIs dit veilig?Check a phone number, website or message against 430,000 scam dossiers.