Care support refused — Félagsþjónusta sveitarfélags

Direct answer

Yes, and the refusal must tell you how and by when — usually a written objection within a few weeks to Félagsþjónusta sveitarfélags / Tryggingastofnun (samband.is), the body that decided. Ask for the assessment report first: most refusals rest on an assessment that missed something, and a doctor's letter or a specialist report changes the picture. Umboðsmaður Alþingis (510 6700) takes complaints about the procedure and unreasonable delays; Gjafsókn (dómsmálaráðuneytið) / Lögfræðiaðstoð Orators (stjornarradid.is) helps with the objection and represents you at the social court, which is free in most countries.

Call firstFélagsþjónusta sveitarfélags / Tryggingastofnun

Report toUmboðsmaður Alþingis

If that failsGjafsókn (dómsmálaráðuneytið) / Lögfræðiaðstoð Orators

🗣️ What to say

"I object to your decision [number] of [date] refusing [care / support]. The assessment did not take into account [conditions, limitations, daily needs]. Attached: [medical reports]. I ask for a reassessment and, in the meantime, for [interim support]."

🪜 Step by step

Deadline firstThe objection period is on the decision. File a short objection now; the reasons can follow.
Get the assessmentYou are entitled to the report. Compare it with your actual day: what you cannot do, how long things take, who helps now.
Medical evidenceA letter from the GP or specialist describing limitations in daily terms, not just diagnoses.
Object to Félagsþjónusta sveitarfélags / TryggingastofnunPoint by point against the assessment. Ask for a new assessment by a different assessor if possible.
Escalate: Umboðsmaður Alþingis, then Gjafsókn (dómsmálaráðuneytið) / Lögfræðiaðstoð OratorsThe ombudsman for the procedure; legal aid for the appeal to the social court.

📇 All contacts

Félagsþjónusta sveitarfélags / TryggingastofnunHome care, disability, supportFor care and support🔗 www.samband.is/verkefni/felagsthjonusta

Umboðsmaður AlþingisComplaints about the administration, freeWhen the authority does not answer or acts unfairly📞 510 6700 🔗 www.umbodsmadur.is

Gjafsókn (dómsmálaráðuneytið) / Lögfræðiaðstoð OratorsLegal aid on low income; free student legal adviceWhen you cannot afford a lawyer🔗 www.stjornarradid.is/verkefni/log-og-rettur/gjafsokn

Æðra stjórnvald (kæra) → héraðsdómurAppeal to the superior body, then courtWithin 3 months of the decision🔗 www.domstolar.is

❓ Frequently asked

Can I get help while I wait?

Ask for interim or emergency support in the objection; many services grant it when the need is obvious.

They say a family member can do it

Care by relatives is voluntary; a refusal based on assumed family help is contestable, especially if the relative works or is unwell.

How long does an appeal take?

Months. Which is why the interim request and the medical evidence go in at the start.

📎 Sources

Last checked: 2026-09-26

🔎 Common searches

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“care assessment refused appeal Iceland”
“disability support application rejected”
“home care refused objection”
“social services decision appeal”
“care needs assessment report”

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♿ My application for care, home help or disability support was refused — can I object?