Who do I contact?
100+ things that go wrong — money, housing, work, safety, health, papers, government — and the one desk in Iceland that actually handles each: phone, site, and what to say when they pick up.
💳 Money 15
I was scammed online — who do I report it to?Lögreglan · Neytendastofa · Bankinn þinnMy energy bill is wrong and the supplier won't fix it — who do I complain to?Úrskurðarnefnd raforkumála · Orkustofnun · NeytendastofaI got a fake bank or payment message and clicked — who do I call?Your bank · CERT-IS · LögreglanMy bank blocked my account and will not say why — who do I contact?Your bank · Úrskurðarnefnd um viðskipti við fjármálafyrirtæki · Fjármálaeftirlit Seðlabanka ÍslandsI received an invoice for something I never ordered — what do I do?Neytendastofa · CERT-IS · LögreglanMy bank card is lost or stolen — how do I block it and who do I tell?Your bank · Lögreglan · Úrskurðarnefnd um viðskipti við fjármálafyrirtækiA debt collector is chasing me for money I do not owe — who helps?Neytendastofa · Umboðsmaður skuldara · HéraðsdómurI have debts I cannot pay — where do I get free help?Umboðsmaður skuldara · Félagsþjónusta sveitarfélags / Tryggingastofnun · Gjafsókn (dómsmálaráðuneytið) / Lögfræðiaðstoð OratorsThey will not let me cancel my subscription — who helps?Neytendastofa · ECC Ísland · Kærunefnd vöru- og þjónustukaupaI got a tax demand or enforcement notice I think is wrong — who do I contact?Skatturinn · Umboðsmaður Alþingis · Gjafsókn (dómsmálaráðuneytið) / Lögfræðiaðstoð OratorsThey want a benefit or allowance paid back — can I object?Tryggingastofnun · Umboðsmaður Alþingis · Gjafsókn (dómsmálaráðuneytið) / Lögfræðiaðstoð OratorsI think I am in a crypto investment scam — what do I do?Fjármálaeftirlit Seðlabanka Íslands · CERT-IS · LögreglanSomeone I met online is asking me for money — is it a scam, and who do I tell?Lögreglan · Bjarkarhlíð · Your bankA loan, credit card or buy-now-pay-later company treats me unfairly — who do I contact?Úrskurðarnefnd um viðskipti við fjármálafyrirtæki · Fjármálaeftirlit Seðlabanka Íslands · NeytendastofaMy insurer refuses to pay my claim — who decides?Úrskurðarnefnd í vátryggingamálum · Fjármálaeftirlit Seðlabanka Íslands · Neytendastofa
🔑 Housing 12
My landlord won't return my deposit — who do I go to?Kærunefnd húsamála · Leigjendasamtökin / HMS leigjendaaðstoð · HéraðsdómurThe neighbours make noise every night — who do I call?Lögreglan · Leigusali / húsfélag · Heilbrigðiseftirlit sveitarfélagsMy landlord ignores my repair request — who do I contact?Kærunefnd húsamála · Leigjendasamtökin / HMS leigjendaaðstoð · Heilbrigðiseftirlit sveitarfélagaThere is mould or damp in my rental — who do I report it to?Kærunefnd húsamála · Heilbrigðiseftirlit sveitarfélaga · Leigjendasamtökin / HMS leigjendaaðstoðMy rent increase seems too high — can I object, and to whom?Kærunefnd húsamála · Leigjendasamtökin / HMS leigjendaaðstoð · Gjafsókn (dómsmálaráðuneytið) / Lögfræðiaðstoð OratorsMy landlord gave me notice to leave — is it valid, and who helps?Leigjendasamtökin / HMS leigjendaaðstoð · Kærunefnd húsamála · Gjafsókn (dómsmálaráðuneytið) / Lögfræðiaðstoð OratorsI paid a deposit for a flat that does not exist — who do I contact?Lögreglan · Your bank · NeytendastofaThe letting agent charged me a fee — is that allowed, and who checks?Neytendastofa · Leigjendasamtökin / HMS leigjendaaðstoð · Kærunefnd húsamálaThe service charges or owners' association bills seem wrong — who do I contact?Sáttamiðlun sveitarfélags / Sáttamiðlun lögmanna · Leigjendasamtökin / HMS leigjendaaðstoð · HéraðsdómurA dispute with my neighbour is getting out of hand — who can help?Sáttamiðlun sveitarfélags / Sáttamiðlun lögmanna · Sveitarfélagið · LögreglanThere is a water leak or pipe burst — who do I call?Kærunefnd húsamála · Úrskurðarnefnd í vátryggingamálum · SveitarfélagiðRats, cockroaches or bedbugs — who do I report an infestation to?Sveitarfélagið · Heilbrigðiseftirlit sveitarfélaga · Kærunefnd húsamála
📦 Shopping 7
The shop refuses to repair, replace or refund — who helps?Neytendastofa · ECC Ísland · Kærunefnd vöru- og þjónustukaupaMy parcel never arrived — who do I complain to?Neytendastofa · ECC Ísland · FjarskiptastofaMy phone or internet provider overcharges or will not fix the line — who decides?Fjarskiptastofa · Neytendastofa · Kærunefnd vöru- og þjónustukaupaThe webshop went bankrupt before delivering — do I get my money back?Your bank · Neytendastofa · HéraðsdómurThe hotel or holiday rental was not as booked — who do I complain to?Neytendastofa · ECC Ísland · Kærunefnd vöru- og þjónustukaupaThe garage overcharged or did not fix my car — who helps?Neytendastofa · Kærunefnd vöru- og þjónustukaupa · HéraðsdómurI got sick from a restaurant or a product — who do I report it to?Heilbrigðiseftirlit / Matvælastofnun · Heilbrigðiseftirlit sveitarfélaga · Your family doctor (GP)
💼 Work 11
My employer doesn't pay my wages — who do I contact?Stéttarfélagið þitt (ASÍ, VR, Efling) · Vinnumálastofnun / Vinnueftirlitið · Ábyrgðasjóður launaI was dismissed and I think it is unfair — who do I contact, and how fast?Stéttarfélagið þitt (ASÍ, BSRB, VR) · Vinnueftirlitið · Héraðsdómur (í gegnum stéttarfélag) / FélagsdómurMy client will not pay my invoice — what can I do as a freelancer?Héraðsdómur · Sáttamiðlun sveitarfélags / Sáttamiðlun lögmanna · Gjafsókn (dómsmálaráðuneytið) / Lögfræðiaðstoð OratorsI am on sick leave and my employer pressures me to work or return — what are my rights?Vinnueftirlitið · Stéttarfélagið þitt (ASÍ, BSRB, VR) · Your family doctor (GP)I am being discriminated against at work — who do I turn to?Jafnréttisstofa / kærunefnd jafnréttismála · Stéttarfélagið þitt (ASÍ, BSRB, VR) · VinnueftirlitiðHow do I apply for unemployment benefit, and who helps if it is refused?Vinnumálastofnun · Tryggingastofnun · Stéttarfélagið þitt (ASÍ, BSRB, VR)Am I owed severance pay, and who enforces it?Stéttarfélagið þitt (ASÍ, BSRB, VR) · Héraðsdómur (í gegnum stéttarfélag) / Félagsdómur · Gjafsókn (dómsmálaráðuneytið) / Lögfræðiaðstoð OratorsMy wages are being garnished — what are my rights?Umboðsmaður skuldara · Héraðsdómur · Gjafsókn (dómsmálaráðuneytið) / Lögfræðiaðstoð OratorsI am being bullied or harassed at work — who do I report it to?Vinnueftirlitið · Stéttarfélagið þitt (ASÍ, BSRB, VR) · Jafnréttisstofa / kærunefnd jafnréttismálaI work without a written contract or off the books — what are my rights?Vinnueftirlitið · Stéttarfélagið þitt (ASÍ, BSRB, VR) · TryggingastofnunI had an accident at work — who do I report it to, and what am I owed?Sjúkratryggingar Íslands · Vinnueftirlitið · Stéttarfélagið þitt (ASÍ, BSRB, VR)
🆔 Safety 16
Someone is using my identity — accounts, orders, loans in my name — who do I contact?Lögreglan · Persónuvernd · Your bankI am being harassed, bullied or threatened online — who do I report it to?Lögreglan · Bjarkarhlíð · Hjálparsími Rauða krossins 1717 / 112A message from my "child" with a new number asked for money — is it a scam?Your bank · Lögreglan · NeytendastofaI smell gas — who do I call?112 / gasbirgir · Heilbrigðiseftirlit sveitarfélaga · SveitarfélagiðI suspect an animal is being neglected or abused — who do I report it to?Matvælastofnun (MAST) · Lögreglan · SveitarfélagiðMy phone or laptop was stolen — what do I do in the first hour?Lögreglan · Your bank · FjarskiptastofaSomeone used my digital ID or government login — who do I contact?Auðkenni · Lögreglan · PersónuverndI want to report a crime without giving my name — where?Nafnlausar ábendingar til lögreglu · Lögreglan · SveitarfélagiðI keep getting unwanted sales calls — how do I stop them, and who enforces it?Fjarskiptastofa · Persónuvernd · NeytendastofaI am experiencing violence at home — where do I get help now?Kvennaathvarfið · Lögreglan · BjarkarhlíðSomeone is stalking me — following, messaging, showing up — who do I contact?Lögreglan · Bjarkarhlíð · KvennaathvarfiðI have experienced sexual violence — where can I go, right now?Neyðarmóttaka fyrir þolendur kynferðisofbeldis (Landspítali) / Stígamót · Lögreglan · BjarkarhlíðMy home was broken into — what do I do first, and who do I contact?Lögreglan · Úrskurðarnefnd í vátryggingamálum · BjarkarhlíðA family member is missing — do I have to wait 24 hours before reporting?Lögreglan · Lögreglan 112 / Landsbjörg · BjarkarhlíðI was attacked or threatened because of who I am — who do I report it to?Lögreglan · Jafnréttisstofa / kærunefnd jafnréttismála · BjarkarhlíðI was the victim of a crime — what help and compensation can I get?Bjarkarhlíð · Lögreglan · Gjafsókn (dómsmálaráðuneytið) / Lögfræðiaðstoð Orators
🔐 Privacy 1
🏥 Health 8
I have a complaint about a doctor or hospital — who do I go to?Embætti landlæknis · Embætti landlæknis · Sjúkratryggingar ÍslandsI cannot find a family doctor who takes new patients — who helps?Heilsugæslan · Embætti landlæknis · SveitarfélagiðI am worried a child is being abused or neglected — who do I tell?Barnavernd sveitarfélags / Barna- og fjölskyldustofa · Hjálparsími Rauða krossins 1717 / 112 · LögreglanMy application for care, home help or disability support was refused — can I object?Félagsþjónusta sveitarfélags / Tryggingastofnun · Umboðsmaður Alþingis · Gjafsókn (dómsmálaráðuneytið) / Lögfræðiaðstoð OratorsThe waiting list for mental health care is too long — what are my options?Hjálparsími Rauða krossins · Heilsugæslan · Your family doctor (GP)I care for a family member — what support can I get, and where?Félagsþjónusta sveitarfélags / Tryggingastofnun · Heilsugæslan · SveitarfélagiðA medical error caused lasting harm — how do I claim compensation?Sjúkratryggingar Íslands · Embætti landlæknis · Gjafsókn (dómsmálaráðuneytið) / Lögfræðiaðstoð OratorsI have a complaint about my dentist — bad work, overcharging — who decides?Embætti landlæknis · Heilsugæslan · Neytendastofa
🚗 Transport 10
My car was hit and the driver drove off — who pays, and who do I contact?Lögreglan · Alþjóðlegar bifreiðatryggingar (ABÍ) · Úrskurðarnefnd í vátryggingamálumMy bike was stolen — what is the procedure?Lögreglan · Óskilamunir lögreglu / Strætó · SveitarfélagiðMy public transport card is lost or blocked — how do I get my balance and pass back?Your public transport operator · Neytendastofa · SamgöngustofaMy car has been towed — where is it, and how do I get it back?Sveitarfélagið · Lögreglan · Umboðsmaður AlþingisMy train was delayed or cancelled — how do I get money back?Your railway operator · Samgöngustofa · ECC ÍslandMy car broke down on the road — who do I call?FÍB aðstoð · 112 · SamgöngustofaMy car failed the periodic inspection and I think it is wrong — can I contest it?Samgöngustofa · Neytendastofa · HéraðsdómurI got a parking fine I think is wrong — how do I appeal?Sveitarfélagið · Lögreglan · HéraðsdómurI received a speeding or traffic fine — including one from another EU country — what can I do?Lögreglan · Samgöngustofa · Gjafsókn (dómsmálaráðuneytið) / Lögfræðiaðstoð OratorsA taxi or ride-hailing driver overcharged me or behaved badly — where do I complain?Sveitarfélagið · Neytendastofa · Lögreglan
✈️ Travel 3
My flight was delayed or cancelled — who enforces my compensation?Samgöngustofa · ECC Ísland · HéraðsdómurMy luggage is lost, delayed or damaged — who pays?Samgöngustofa · ECC Ísland · Úrskurðarnefnd í vátryggingamálumMy package holiday went wrong or the organiser collapsed — what am I entitled to?Neytendastofa · ECC Ísland · Ferðamálastofa
📜 Papers 11
I need an apostille or legalisation on a document — where do I get it?Sýslumaðurinn á höfuðborgarsvæðinu · Sýslumenn · UtanríkisráðuneytiðI just moved here — how do I get the national ID / tax / social-security number?Þjóðskrá Íslands · Skatturinn · ÚtlendingastofnunHow do I get my foreign diploma recognised?ENIC/NARIC Ísland (Háskóli Íslands) · Sýslumaðurinn á höfuðborgarsvæðinu · ÚtlendingastofnunMy residence-permit application is taking too long — can I do anything?Útlendingastofnun · Umboðsmaður Alþingis · Gjafsókn (dómsmálaráðuneytið) / Lögfræðiaðstoð OratorsI lost my passport, ID card or driving licence in the country — what now?Lögreglan · Þjóðskrá Íslands · Your bankA relative died — what do I have to arrange, and who helps?Sýslumenn · Héraðsdómur · SkatturinnI need an official extract — address registration, birth, marriage, criminal record — where do I get it?Þjóðskrá Íslands · Sveitarfélagið · AuðkenniHow do I apply for citizenship, and who helps with the application?Útlendingastofnun · Þjóðskrá Íslands · Gjafsókn (dómsmálaráðuneytið) / Lögfræðiaðstoð OratorsI moved — how and where do I register my new address?Þjóðskrá Íslands · Sveitarfélagið · SkatturinnSomeone I do not know is registered at my address — how do I remove them?Þjóðskrá Íslands · Sveitarfélagið · LögreglanI am moving abroad — what do I have to deregister and arrange?Þjóðskrá Íslands · Skatturinn · Tryggingastofnun
📩 Government 7
How do I object to a decision by a government body?Umboðsmaður Alþingis · Gjafsókn (dómsmálaráðuneytið) / Lögfræðiaðstoð Orators · Æðra stjórnvald (kæra) → héraðsdómurA streetlight, road or pavement is broken — who do I report it to?Sveitarfélagið · Your grid operator · Umboðsmaður AlþingisSomeone dumped waste or is polluting — who do I report it to?Sveitarfélagið · Heilbrigðiseftirlit sveitarfélaga · LögreglanThe power is out — who do I call, and can I claim for the damage?Your grid operator · Orkustofnun · SveitarfélagiðMy neighbour is building without a permit or breaking the rules — who checks?Byggingarfulltrúi sveitarfélags / Húsnæðis- og mannvirkjastofnun · Sveitarfélagið · Æðra stjórnvald (kæra) → héraðsdómurA public body treated me unfairly — how do I complain to the ombudsman?Umboðsmaður Alþingis · Gjafsókn (dómsmálaráðuneytið) / Lögfræðiaðstoð Orators · Æðra stjórnvald (kæra) → héraðsdómurHow do I request documents or information from a public body?Úrskurðarnefnd um upplýsingamál · Umboðsmaður Alþingis · Æðra stjórnvald (kæra) → héraðsdómur
🛂 Abroad 3
I lost my passport abroad — how do I get home?Utanríkisráðuneytið · Lögreglan · Úrskurðarnefnd í vátryggingamálumSomeone I know has been arrested abroad — what can be done?Utanríkisráðuneytið · Gjafsókn (dómsmálaráðuneytið) / Lögfræðiaðstoð Orators · BjarkarhlíðI am in trouble abroad — when and how do I call consular help?Utanríkisráðuneytið · 112 · Úrskurðarnefnd í vátryggingamálum
🐕 Lost & found 3
My pet is missing — where do I report it?Dýraauðkenni · Matvælastofnun (MAST) · SveitarfélagiðI keep receiving someone else's mail, or mine goes elsewhere — what do I do?The carrier's customer service · Fjarskiptastofa · PersónuverndI lost something on the train, in a taxi or in town — where do I look?Óskilamunir lögreglu / Strætó · Your public transport operator · Lögreglan
Your tools for Iceland
Before it goes wrongCan I?What is allowed, what is not, which permit you need — with the official source.Energy · IcelandElectricity & gasThe rules that protect you as an electricity and gas customer in Iceland, and who to contact. Every fact is checked on an official source.Flight delayed or cancelledFlight compensationUp to €600 under EU 261 — check in 30 seconds.Recognise it firstIs dit veilig?Check a phone number, website or message against 47,000 scam dossiers.