Phone & internet · Iceland

Phone & internet in Iceland: your rights

The rules that protect you as a phone and internet customer in Iceland, and who to contact. Every fact is checked on an official source.

What is going on?

🔄How do I switch my phone or internet provider in Iceland?Switching provider 📲Can I keep my phone number when I switch provider in Iceland?Keep your number 📅How long can a phone or internet contract last in Iceland, and how do I end it?Minimum term & notice 📈My phone or internet price is going up: can I leave my contract in Iceland?Price rise 🐢My internet is slower than promised: what can I do in Iceland?Slow internet 📦I am moving house: what happens to my internet contract in Iceland?Moving house 🌍Do I pay extra to use my phone in other EU countries with a plan from Iceland?Roaming in Europe ✈️Travelling outside the EU with a plan from Iceland: how do I avoid a huge roaming bill?Roaming outside the EU 📡Can I use my own router or modem instead of the provider’s in Iceland?Your own router 📝What must I get before I sign a phone or internet contract in Iceland, and can I change my mind?Contract summary & cooling-off 🌐Is my copper phone line being switched off in Iceland, and what happens to my contract?Copper switch-off & fibre ⚖️My phone or internet provider will not solve my complaint: where can I go for free in Iceland?Free dispute resolution 📵My phone or internet is down: do I get compensation in Iceland?Outage & compensation 🤝Is there a social tariff or cheaper phone and internet for people on a low income in Iceland?Affordable internet

Everything at a glance

Telecom regulator

Fjarskiptastofa

Iceland's telecom regulator. It supervises the Electronic Communications Act, takes consumer complaints when a provider breaks its legal duties, tries to settle them quickly and otherwise decides them.

📞 +354 510 1500 🔗 fjarskiptastofa.is

Official source: island.is · Checked 2026-10-14

Free dispute resolution

Fjarskiptastofa (kvartanir neytenda)

What to do first: Complain to your provider first. If you still think it broke its legal duties, send Fjarskiptastofa a complaint on its online form. It asks the provider for its view and tries to settle the dispute before deciding.

Time limit: No general deadline for the complaint itself was found. If you disagree with Fjarskiptastofa's decision, your appeal must reach the appeals committee within four weeks of learning of the decision.

📞 +354 510 1500 🔗 fjarskiptastofa.is

Official source: fjarskiptastofa.is · Checked 2026-10-14

Compare offers

We found no official, state-run price comparison for phone and internet in Iceland.

Consumer organisation

Neytendasamtökin

🔗 ns.is

The law

Lög um fjarskipti nr. 70/2022 (Electronic Communications Act, in force 1 September 2022)

This law puts the EU rules on phone and internet services into national law.

🔗 island.is

Checked: 2026-10-14

🔗 Also on FFCheck

More help in Iceland

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