My car broke down on the road — who do I call? · Finland

Direct answer

On a motorway: hazard lights, high-visibility vest, everyone behind the barrier, then call — from the emergency phone at the roadside (it tells them exactly where you are) or your phone. Autoliitto Tiepalvelu / vakuutusyhtiön hinausapu (0200 8080) is the breakdown service for Finland (members or pay-per-call); on many motorways the road operator's patrol or a contracted tow comes first at a fixed tariff. Danger to traffic, an injured person, a blocked lane: 112 — emergency (112). Disputes about a tow invoice or a repair afterwards: Traficom — ajoneuvot ja katsastus (029 534 5100).

Call firstAutoliitto Tiepalvelu / vakuutusyhtiön hinausapu

Report to112 — emergency

If that failsTraficom — ajoneuvot ja katsastus

🗣️ What to say

"My car [plate, model] has broken down at [road, direction, km marker / exit / nearest sign]. [Number] people, [in a safe place / on the hard shoulder]. [Symptoms]. Please send assistance; my number is [phone]."

🪜 Step by step

Safe firstVest, warning triangle at the legal distance, passengers behind the barrier, never stand between vehicles.
Where you areKm marker, exit numbers, the app's location. Emergency phones give the position automatically.
Call Autoliitto Tiepalvelu / vakuutusyhtiön hinausapuOr your insurer's assistance line — many policies include roadside assistance you forgot about.
Motorway rulesOn some motorways only the concession's tow may attend; the tariff is regulated. Ask the price before agreeing to anything beyond the towing.
AfterwardsInvoice dispute: Traficom — ajoneuvot ja katsastus. Abroad: your assistance cover works EU-wide; call the international number.

📇 All contacts

Autoliitto Tiepalvelu / vakuutusyhtiön hinausapuRoadside assistance 24/7When you break down📞 0200 8080 🔗 www.autoliitto.fi

112 — emergencyPolice, fire and ambulance, any EU country, freeDanger to life, fire, gas smell, someone hurt📞 112

Traficom — ajoneuvot ja katsastusRegistration, inspection, objectionsFor inspection appeals and vehicle data📞 029 534 5100 🔗 www.traficom.fi/fi/liikenne/tieliikenne

FINE — VakuutuslautakuntaRecommendations in insurance disputes, freeAfter the insurer's refusal📞 09 6850 120 🔗 www.fine.fi

❓ Frequently asked

Is the emergency phone free?

Yes, and it connects to the road operator, who dispatches help. Use it over your mobile on motorways.

The tow company charged a fortune

Regulated tariffs apply on motorways; ask for the tariff sheet and complain to Traficom — ajoneuvot ja katsastus for anything above it.

Electric car out of charge

Same procedure; breakdown services tow EVs to a charger and some carry mobile chargers. Do not push an EV.

📎 Sources

Last checked: 2026-09-26

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🧭 Is this still correct?

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🛞 My car broke down on the road — who do I call?