Something went wrong with a purchase?
Online orders, refunds, faulty goods, subscriptions, phone contracts, card payments, package holidays: what the law gives you in Finland, what to do, and a free letter you send yourself.
Purchases
Returns, refunds, deliveries and faulty goods
Subscriptions
Subscriptions, phone and internet contracts, apps and streaming
Payments & travel
Unauthorised payments and package holidays
🧭 If the trader does not answer
Kilpailu- ja kuluttajavirasto (KKV) – kuluttajaneuvontaState consumer advice: information and guidance on consumer rights and disputes with traders.📞 09 5110 1200 🔗 kkv.fi
Euroopan kuluttajakeskusFinland's European Consumer Centre (part of KKV): free help with purchases from traders in the EU, Norway and Iceland.📞 09 5110 1205 🔗 ecc.fi
KuluttajariitalautakuntaIndependent state board giving free, non-binding recommendations in consumer–trader disputes; complain to the trader and KKV first.🔗 kuluttajariita.fi
Information, not legal advice. FFCheck is independent and not affiliated with any authority, court or company. The letter is a template filled with your details: you check it and send it yourself.
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