Phone & internet · Finland

Phone & internet in Finland: your rights

The rules that protect you as a phone and internet customer in Finland, and who to contact. Every fact is checked on an official source.

What is going on?

🔄How do I switch my phone or internet provider in Finland?Switching provider 📲Can I keep my phone number when I switch provider in Finland?Keep your number 📅How long can a phone or internet contract last in Finland, and how do I end it?Minimum term & notice 📈My phone or internet price is going up: can I leave my contract in Finland?Price rise 🐢My internet is slower than promised: what can I do in Finland?Slow internet 📦I am moving house: what happens to my internet contract in Finland?Moving house 🌍Do I pay extra to use my phone in other EU countries with a plan from Finland?Roaming in Europe ✈️Travelling outside the EU with a plan from Finland: how do I avoid a huge roaming bill?Roaming outside the EU 📡Can I use my own router or modem instead of the provider’s in Finland?Your own router 📝What must I get before I sign a phone or internet contract in Finland, and can I change my mind?Contract summary & cooling-off ⚖️My phone or internet provider will not solve my complaint: where can I go for free in Finland?Free dispute resolution 📵My phone or internet is down: do I get compensation in Finland?Outage & compensation 🤝Is there a social tariff or cheaper phone and internet for people on a low income in Finland?Affordable internet

Everything at a glance

Telecom regulator

Liikenne- ja viestintävirasto Traficom

Telecom regulator: supervises the telecom rules, such as net neutrality, and answers questions on coverage, phone bills and use abroad. It does not handle contract or compensation disputes between you and your operator.

📞 029 5345 610 🔗 traficom.fi

Official source: traficom.fi · Checked 2026-10-14

Free dispute resolution

Kuluttajariitalautakunta · free

What to do first: Complain to the operator in writing first. If that does not solve it, contact KKV's consumer advice by phone or online form; if you skip this step, the board may refuse to handle your case.

Time limit: The board's list of reasons for refusing a case contains no filing deadline. But tell the operator about a fault or delay within a reasonable time, or you may lose the right to rely on it (124 §).

🔗 kuluttajariita.fi

Official source: kuluttajariita.fi · Checked 2026-10-14

Compare offers

We found no official, state-run price comparison for phone and internet in Finland.

Official speed test official

Bittimittari.fi (Traficom)

Traficom certified the four-hour quality survey (laatututkimus) by regulation 58 on 30 Nov 2023 as a tool to verify faults, for fixed connections up to 100/100 Mbit/s. To complain, show your operator two reports made at different times.

🔗 bittimittari.fi

Official source: bittimittari.fi · Checked 2026-10-14

Consumer organisation

Kuluttajaliitto

🔗 kuluttajaliitto.fi

The law

Laki sähköisen viestinnän palveluista (917/2014)

This law puts the EU rules on phone and internet services into national law.

🔗 finlex.fi

Checked: 2026-10-14

🔗 Also on FFCheck

More help in Finland

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