Medical complaint — Betegjogi képviselő (IJSZ) · Hungary

Direct answer

Start with the complaints officer of the hospital or practice — every provider must have one, and most issues are resolved there with an explanation or apology. If not, Betegjogi képviselő (IJSZ) (06 1 8969 000) is the independent body for patient complaints in Hungary: free, and it can investigate. Concerns about a doctor's fitness to practise go to Magyar Orvosi Kamara — etikai bizottság (mok.hu). For compensation after a treatment error, Kormányhivatal — népegészségügyi főosztály or a lawyer — and ask for your full medical file first, which you are entitled to.

Call firstBetegjogi képviselő (IJSZ)

Report toMagyar Orvosi Kamara — etikai bizottság

If that failsKormányhivatal — népegészségügyi főosztály

🗣️ What to say

"On [date] I was treated at [provider] by [name]. I want to make a formal complaint about [what happened]. I request a written response, and a copy of my complete medical file."

🪜 Step by step

Ask for your fileYou have the right to a copy of your records. Get it before anything else; it is the evidence.
Complaints officer firstIn writing, with dates and names. A response within a set time is mandatory.
Not resolved: Betegjogi képviselő (IJSZ)The patient ombudsman or complaints commission investigates independently and free of charge.
Professional conduct: Magyar Orvosi Kamara — etikai bizottságThe medical council or disciplinary board deals with the doctor's conduct, not with your compensation.
Compensation: Kormányhivatal — népegészségügyi főosztályLiability claims run through the provider's insurer or a compensation scheme; deadlines apply from the moment you knew of the harm.

📇 All contacts

Betegjogi képviselő (IJSZ)Free, independent help with patient complaintsWhen the provider does not respond📞 06 1 8969 000 🔗 www.ijsz.hu

Magyar Orvosi Kamara — etikai bizottságEthics proceedings against doctorsFor concerns about a doctor's fitness🔗 mok.hu

Kormányhivatal — népegészségügyi főosztályOfficial investigation, supervision of providersFor serious cases🔗 www.kormanyhivatal.hu

❓ Frequently asked

Can I switch doctor during the complaint?

Yes, at any time. The complaint does not affect your right to care.

Is there a deadline?

Complaints: usually none, but sooner is stronger. Compensation claims: often 3–5 years from discovery. Ask Betegjogi képviselő (IJSZ).

They say the file is "internal"

It is not. Your medical records are yours to read and copy; refusal is itself a complaint for Betegjogi képviselő (IJSZ).

📎 Sources

Last checked: 2026-09-26

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