Something went wrong with a purchase?
Online orders, refunds, faulty goods, subscriptions, phone contracts, card payments, package holidays: what the law gives you in Hungary, what to do, and a free letter you send yourself.
Purchases
Returns, refunds, deliveries and faulty goods
How do I return an online order in Hungary?Return an online orderI returned my order but got no refund: what now in Hungary?Refund not receivedMy purchase is faulty: what are my rights in Hungary?Faulty goodsMy online order never arrived: what now in Hungary?Order not deliveredMy parcel arrived damaged: what can I ask for in Hungary?Parcel arrived damaged
Subscriptions
Subscriptions, phone and internet contracts, apps and streaming
Payments & travel
Unauthorised payments and package holidays
🧭 If the trader does not answer
Nemzeti Kereskedelmi és Fogyasztóvédelmi Hatóság (NKFH)National consumer protection authority; takes consumer complaints online, by phone or email.📞 06 80 310 020 🔗 nkfh.gov.hu
Európai Fogyasztói Központ Magyarország (NKFH)Free help with complaints against traders in another EU country, Iceland, Norway or the UK.🔗 magyarefk.hu
Békéltető testületek (megyei, fővárosi kereskedelmi és iparkamarák mellett)Free, fast out-of-court settlement of consumer disputes; usually the body where you live.🔗 nkfh.gov.hu
Fizetési meghagyásos eljárás (közjegyző)Undisputed money claims up to HUF 3 million must go through a notary's payment order (Pp. 254. §).🔗 njt.jog.gov.hu
Information, not legal advice. FFCheck is independent and not affiliated with any authority, court or company. The letter is a template filled with your details: you check it and send it yourself.
More free tools for Hungary
Who do I contact?Who do I contact?100+ things that go wrong — money, housing, work, safety, health, papers, government — and the one desk in Hungary that actually handles each: phone, site, and what to say when they pick up.Before it goes wrongCan I?What is allowed, what is not, which permit you need — with the official source.⚡Electricity & gasThe rules that protect you as an electricity and gas customer in Hungary, and who to contact. Every fact is checked on an official source.