Phone & internet · Hungary

Phone & internet in Hungary: your rights

The rules that protect you as a phone and internet customer in Hungary, and who to contact. Every fact is checked on an official source.

What is going on?

🔄How do I switch my phone or internet provider in Hungary?Switching provider 📲Can I keep my phone number when I switch provider in Hungary?Keep your number 📅How long can a phone or internet contract last in Hungary, and how do I end it?Minimum term & notice 📈My phone or internet price is going up: can I leave my contract in Hungary?Price rise 🐢My internet is slower than promised: what can I do in Hungary?Slow internet 📦I am moving house: what happens to my internet contract in Hungary?Moving house 🌍Do I pay extra to use my phone in other EU countries with a plan from Hungary?Roaming in Europe ✈️Travelling outside the EU with a plan from Hungary: how do I avoid a huge roaming bill?Roaming outside the EU 📡Can I use my own router or modem instead of the provider’s in Hungary?Your own router 📝What must I get before I sign a phone or internet contract in Hungary, and can I change my mind?Contract summary & cooling-off ⚖️My phone or internet provider will not solve my complaint: where can I go for free in Hungary?Free dispute resolution 📵My phone or internet is down: do I get compensation in Hungary?Outage & compensation 🤝Is there a social tariff or cheaper phone and internet for people on a low income in Hungary?Affordable internet

Everything at a glance

Telecom regulator

Nemzeti Média- és Hírközlési Hatóság (NMHH)

Hungary's media and telecom authority. It supervises phone and internet providers and acts on rule breaches, but only after you have first complained to the provider and got no answer or an answer you do not accept.

📞 (+36 1) 468 0673🔗 nmhh.hu

Official source: nmhh.hu · Checked 2026-10-14

Free dispute resolution

Békéltető testületek (fogyasztói jogviták) · free

What to do first: First try to settle the dispute directly with your provider. If that fails, you can apply to the conciliation board; since 2024 the boards are regional, and the board for your place of residence is competent unless you ask for another.

Time limit: There is no separate filing deadline, but claims under a phone or internet contract expire one year after the late or faulty performance; the limitation period is suspended while the conciliation procedure runs.

🔗 nkfh.gov.hu

Official source: nkfh.gov.hu · Checked 2026-10-14

Compare offers official

Átlagos Havi Költségmutató (ÁHK) és mobil díjcsomag-kalkulátor

🔗 nmhh.hu

Official source: nmhh.hu · Checked 2026-10-14

Official speed test official

Szélessáv.net (NMHH)

Szélessáv.net results do not count in a legal dispute or official proceedings; they can only give the NMHH grounds for its own instrument measurement, on which proceedings can be based. They do make a fault report to your provider better founded.

🔗 szelessav.net

Official source: szelessav.net · Checked 2026-10-14

Consumer organisation

Fogyasztóvédelmi Egyesületek Országos Szövetsége (FEOSZ)

🔗 feosz.hu

The law

2003. évi C. törvény az elektronikus hírközlésről (Eht.)

This law puts the EU rules on phone and internet services into national law.

🔗 njt.jog.gov.hu

Checked: 2026-10-14

🔗 Also on FFCheck

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