I lost my passport abroad — how do I get home?

Direct answer

Report the loss or theft to the local police — the report is what the consulate and the insurer need — then contact MVEP — konzularna pomoć (01 4569 964), the consular emergency line of Croatia: the nearest embassy or consulate issues an emergency travel document within a day or two, on presentation of the report, a photo, another ID or proof of nationality, and a fee. No embassy nearby? Any other EU country's embassy must help EU citizens. Travel insurance — Pravobraniteljstvo za osiguranje (HUO) / HANFA (01 4696 600) if it refuses — covers the extra costs.

Call firstMVEP — konzularna pomoć

Report toPolicija — prijava

If that failsPravobraniteljstvo za osiguranje (HUO) / HANFA

🗣️ What to say

"I am a citizen of Croatia in [city, country]. My passport was [lost / stolen] on [date]; police report [number]. I am travelling on [date] and need an emergency travel document. Which consulate is nearest, what do you need, and can I book an appointment?"

🪜 Step by step

Police reportLocal police station; ask for a copy in English if possible.
Consular line: MVEP — konzularna pomoć24/7 in most countries. They tell you the nearest post and what to bring.
Emergency documentPhotos (any photo shop), the report, a copy of the old passport if you have one, fee. Valid for the trip home only.
No embassy of CroatiaAny other EU member state's consulate is obliged to help EU citizens on the same terms.
Insurance and airlineKeep receipts; tell the airline you will travel on an emergency document — some routes need a visa check.

📇 All contacts

MVEP — konzularna pomoćConsular assistance abroad, duty lineIn an emergency abroad📞 01 4569 964 🔗 mvep.gov.hr/konzularne-informacije/22

Policija — prijavaCriminal complaint online or at a stationAlways — the basis for bank, insurer and platform📞 192 🔗 policija.gov.hr/prijava-kaznenog-djela

Pravobraniteljstvo za osiguranje (HUO) / HANFAComplaints against insurers, mediationAfter the insurer's refusal📞 01 4696 600 🔗 www.huo.hr

Policijska uprava — prebivalište / matični ured / OIB (Porezna)Residence registration, OIB, extractsWithin 15 days of moving🔗 mup.gov.hr/gradjani-281562/prebivaliste-boraviste-i-privremeni-odlazak/281608

❓ Frequently asked

Can I fly home with just the police report?

No; you need an emergency document or a temporary passport. Within Schengen a national ID card also works if you have one.

My residence permit was in the passport

Tell MVEP — konzularna pomoć and the immigration authority at home; you may need a return visa. Start the same day.

Children's passports

Same procedure; both parents' consent may be required for a minor's emergency document.

📎 Sources

Last checked: 2026-09-26

🔎 Common searches

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🧭 Is this still correct?

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🛂 I lost my passport abroad — how do I get home?