Unwanted sales calls — Registar "Ne zovi" (HAKOM)

Direct answer

Cold calls to consumers are banned or opt-in in most EU countries, and the rest have a do-not-call register: register your number once, and every call after that is a fine for the caller. Tell each caller "remove me, I object" — that objection is absolute under GDPR. Report persistent callers with the number and time to Registar "Ne zovi" (HAKOM) (nezovi.hakom.hr), which enforces the telemarketing rules, and to AZOP — Agencija za zaštitu osobnih podataka (01 4609 000) for the data-protection side. HAKOM — rješavanje sporova (01 7007 007) collects patterns and scam numbers.

Call firstRegistar "Ne zovi" (HAKOM)

Report toAZOP — Agencija za zaštitu osobnih podataka

If that failsHAKOM — rješavanje sporova

🗣️ What to say

"I am registered on the do-not-call list / I object to any marketing calls. Remove my number and my data from your records now and confirm in writing. Which company are you, and where did you get my number?"

🪜 Step by step

Register your numberOn the national do-not-call register; it is free and takes a minute.
Ask, record, hang upCompany name, where they got your number, then "remove me". Note date, time and the calling number.
Objection in writingTo the company, if you know it — GDPR Article 21; marketing must stop immediately.
Report to Registar "Ne zovi" (HAKOM) and AZOP — Agencija za zaštitu osobnih podatakaNumbers, dates, what they sold. Fines follow patterns of reports.
Block on the phoneBlock the number, enable the carrier's spam filter; report scam calls (fake bank, fake police) to the police as well.

📇 All contacts

Registar "Ne zovi" (HAKOM)Free do-not-call registerRegister once; later calls are punishable🔗 nezovi.hakom.hr

AZOP — Agencija za zaštitu osobnih podatakaComplaints against companies, supervision, finesWhen the company does not answer within a month or misuses data📞 01 4609 000 🔗 azop.hr

HAKOM — rješavanje sporovaDisputes with telecom operators, freeAfter complaining to the operator without a solution📞 01 7007 007 🔗 www.hakom.hr

Državni inspektorat — tržišna inspekcijaReports, inspections, fines for tradersWhen the shop refuses📞 01 2375 100 🔗 dirh.gov.hr/podnosenje-prijava/83

❓ Frequently asked

They said I "agreed" on a comparison site

Consent to marketing must be specific and separate; buried consent is invalid. Withdraw it in writing and report.

The number changes every time

Spoofing. Report anyway with the times; the regulator traces the carrier behind the calls.

A "contract" was concluded by phone

For consumers, most countries require written confirmation for phone sales; a contract you never confirmed does not exist. Dispute it in writing.

📎 Sources

Last checked: 2026-09-26

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“stop unwanted sales calls Croatia”
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☎️ I keep getting unwanted sales calls — how do I stop them, and who enforces it?