They want a benefit or allowance paid back — can I object?
Yes, and quickly: a recovery decision usually has a 30-day objection window. Ask HZMO / HZZO — žalba (01 4595 011) in writing for the calculation and the reason, and object if the amount is wrong or the overpayment was their mistake — in many countries an overpayment caused by the agency cannot be recovered in full if you acted in good faith. If they ignore the objection or take the money without a decision, Pučki pravobranitelj (01 4851 855) intervenes. Besplatna pravna pomoć (upravni odjel županije) / pravne klinike (pravosudje.gov.hr) helps with the appeal and, if the debt is real, with a repayment plan you can afford.
🗣️ What to say
"I object to your recovery decision [number] of [date]. I ask for the full calculation and the reason for the overpayment. [I reported all changes on time / the error was on your side.] Please suspend recovery while my objection is examined and propose a repayment plan I can afford if any amount remains."
🪜 Step by step
- Read the decision for the deadlineObjection periods are short and strict. File first, argue later.
- Ask for the calculationYou are entitled to see how the amount was reached and which information was used.
- Check whose mistakeIf you reported everything on time and the agency still overpaid, say so — good-faith recipients are protected in many countries.
- Object and ask for suspensionIn writing, with copies of what you reported and when. Ask for recovery to pause until the decision.
- Escalate: Pučki pravobranitelj, then Besplatna pravna pomoć (upravni odjel županije) / pravne klinikeThe ombudsman for procedure; legal aid for the appeal to the social court, which is usually free of charge.
📇 All contacts
❓ Frequently asked
Can they take it from my next payments?
Yes, but within limits — a monthly deduction that leaves you below the minimum is not allowed. Ask for a lower rate in writing.
They say I did not report a change
Bring proof: the letter, the online submission receipt, the date. If you have none, explain and ask for a waiver on hardship grounds.
Is this fraud?
Only if you knowingly hid information. An honest mistake is an overpayment, not fraud — do not accept a fraud label in the decision without objecting.
📎 Sources
- HZMO / HZZO — žalba →
- Pučki pravobranitelj →
- Besplatna pravna pomoć (upravni odjel županije) / pravne klinike →
- Upravni sud →
🔎 Common searches
Recognise your own search? The answer above covers all of these.
- “benefit overpayment repay object Croatia”
- “allowance clawback appeal”
- “social security recovery decision objection”
- “overpayment agency mistake do i have to repay”
- “repayment plan benefits Croatia”
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