They will not let me cancel my subscription

Direct answer

Since 2022, a contract you can sign online must be cancellable online too, and after the first term it renews only month to month with a one-month notice in most EU countries. Cancel in writing (email is fine), keep the proof, and stop the direct debit if they keep charging. Komisioni për Mbrojtjen e Konsumatorëve (KMK) (+355 4 222 8181) is the consumer body for Albania and takes complaints about subscription traps; for a company in another EU country, Qendra Evropiane e Konsumatorit (vendi i shitësit) (eccnet.eu) helps free of charge. The last step is Gjykata e Rrethit Gjyqësor (gjykata.gov.al).

Call firstKomisioni për Mbrojtjen e Konsumatorëve (KMK)

Report toQendra Evropiane e Konsumatorit (vendi i shitësit)

If that failsGjykata e Rrethit Gjyqësor

🗣️ What to say

"I cancel my subscription [number] with effect from the earliest possible date. Please confirm the end date in writing within 14 days. I do not consent to any further charges after that date."

🪜 Step by step

Cancel in writing, datedEmail to the address in the terms, or the online cancel button. Screenshot the confirmation. Phone-only cancellation is not allowed for consumers.
Know the termAfter the initial period, the contract is month to month with one month's notice in most countries. A tacit renewal for another year is not valid unless you were clearly warned.
Stop the moneyRevoke the direct debit or card mandate at your bank. Charges after a valid cancellation can be reclaimed.
Complain to Komisioni për Mbrojtjen e Konsumatorëve (KMK)Attach the cancellation and the charges. Repeated complaints about the same company trigger enforcement.
Cross-border or stubborn: Qendra Evropiane e Konsumatorit (vendi i shitësit), then Gjykata e Rrethit GjyqësorECC for companies elsewhere in the EU; the dispute body if the company simply refuses.

📇 All contacts

Komisioni për Mbrojtjen e Konsumatorëve (KMK)Complaints, inspections, sanctions against tradersWhen the shop refuses📞 +355 4 222 8181 🔗 kmk.gov.al/ankesa

Qendra Evropiane e Konsumatorit (vendi i shitësit)For EU sellers, contact the centre of the seller's countrySeller in an EU country🔗 www.eccnet.eu

Gjykata e Rrethit GjyqësorCivil claim without a lawyer for small amountsIf the trader ignores the KMK decision🔗 www.gjykata.gov.al

Banka e Shqipërisë — Mbrojtja e KonsumatoritComplaints against banks and financial institutionsAfter complaining to the bank without a solution📞 +355 4 241 9301 🔗 www.bankofalbania.org/Mbikeqyrja/Mbrojtja_e_konsumatorit

❓ Frequently asked

They say I must call to cancel

For a contract signed online, no. Write instead and say the online route was unavailable.

I cancelled but they keep charging

Reclaim the amounts through your bank (unauthorised direct debits can be reversed) and send the company a final demand.

Gym, dating app, streaming — same rules?

Same EU rules, with national details on notice periods. Gyms are the classic case; the one-month rule applies after the first term.

📎 Sources

Last checked: 2026-09-26

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🔁 They will not let me cancel my subscription — who helps?