Medical complaint · Romania

Direct answer

Start with the complaints officer of the hospital or practice — every provider must have one, and most issues are resolved there with an explanation or apology. If not, Direcția de Sănătate Publică (DSP) județeană (ms.ro) is the independent body for patient complaints in Romania: free, and it can investigate. Concerns about a doctor's fitness to practise go to Colegiul Medicilor din România (021 413 8800). For compensation after a treatment error, Comisia de monitorizare a malpraxisului (DSP) or a lawyer — and ask for your full medical file first, which you are entitled to.

Call firstDirecția de Sănătate Publică (DSP) județeană

Report toColegiul Medicilor din România

If that failsComisia de monitorizare a malpraxisului (DSP)

🗣️ What to say

"On [date] I was treated at [provider] by [name]. I want to make a formal complaint about [what happened]. I request a written response, and a copy of my complete medical file."

🪜 Step by step

Ask for your fileYou have the right to a copy of your records. Get it before anything else; it is the evidence.
Complaints officer firstIn writing, with dates and names. A response within a set time is mandatory.
Not resolved: Direcția de Sănătate Publică (DSP) județeanăThe patient ombudsman or complaints commission investigates independently and free of charge.
Professional conduct: Colegiul Medicilor din RomâniaThe medical council or disciplinary board deals with the doctor's conduct, not with your compensation.
Compensation: Comisia de monitorizare a malpraxisului (DSP)Liability claims run through the provider's insurer or a compensation scheme; deadlines apply from the moment you knew of the harm.

📇 All contacts

Direcția de Sănătate Publică (DSP) județeanăChecks complaints about healthcare unitsWhen the provider did not resolve the complaint🔗 www.ms.ro/ro/directii-de-sanatate-publica

Colegiul Medicilor din RomâniaDisciplinary proceedings against doctorsFor concerns about competence or ethics, within 6 months📞 021 413 8800 🔗 www.cmr.ro

Comisia de monitorizare a malpraxisului (DSP)Determines malpractice cases for compensationFor compensation without court🔗 www.ms.ro/ro/informatii-de-interes-public/malpraxis

❓ Frequently asked

Can I switch doctor during the complaint?

Yes, at any time. The complaint does not affect your right to care.

Is there a deadline?

Complaints: usually none, but sooner is stronger. Compensation claims: often 3–5 years from discovery. Ask Direcția de Sănătate Publică (DSP) județeană.

They say the file is "internal"

It is not. Your medical records are yours to read and copy; refusal is itself a complaint for Direcția de Sănătate Publică (DSP) județeană.

📎 Sources

Last checked: 2026-09-26

🔎 Common searches

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