Something went wrong with a purchase?
Online orders, refunds, faulty goods, subscriptions, phone contracts, card payments, package holidays: what the law gives you in Romania, what to do, and a free letter you send yourself.
Purchases
Returns, refunds, deliveries and faulty goods
How do I return an online order in Romania?Return an online orderI returned my order but got no refund: what now in Romania?Refund not receivedMy purchase is faulty: what are my rights in Romania?Faulty goodsMy online order never arrived: what now in Romania?Order not deliveredMy parcel arrived damaged: what can I ask for in Romania?Parcel arrived damaged
Subscriptions
Subscriptions, phone and internet contracts, apps and streaming
Payments & travel
Unauthorised payments and package holidays
🧭 If the trader does not answer
Autoritatea Națională pentru Protecția Consumatorilor (ANPC)National consumer authority; accepts online complaints about traders.🔗 eservicii.anpc.ro
Centrul European al Consumatorilor România (ECC România)Free help with disputes against traders in another EU country, Norway or Iceland.🔗 eccromania.ro
ANPC — Direcția de Soluționare Alternativă a Litigiilor (SAL)Out-of-court resolution of national and cross-border disputes between consumers and traders.🔗 reclamatiisal.anpc.ro
Judecătoria — procedura cu privire la cererile de valoare redusăSimplified written court procedure for claims up to 10,000 lei; no lawyer required.🔗 portal.just.ro
Information, not legal advice. FFCheck is independent and not affiliated with any authority, court or company. The letter is a template filled with your details: you check it and send it yourself.
More free tools for Romania
Who do I contact?Who do I contact?100+ things that go wrong — money, housing, work, safety, health, papers, government — and the one desk in Romania that actually handles each: phone, site, and what to say when they pick up.Before it goes wrongCan I?What is allowed, what is not, which permit you need — with the official source.⚡Electricity & gasThe rules that protect you as an electricity and gas customer in Romania, and who to contact. Every fact is checked on an official source.