Who do I contact?
100+ things that go wrong — money, housing, work, safety, health, papers, government — and the one desk in Romania that actually handles each: phone, site, and what to say when they pick up.
💳 Money 15
I was scammed online — who do I report it to?Poliția Română · DNSC · Banca taMy energy bill is wrong and the supplier won't fix it — who do I complain to?ANRE · ANRE · ANPCI got a fake bank or payment message and clicked — who do I call?Your bank · DNSC · Poliția RomânăMy bank blocked my account and will not say why — who do I contact?Your bank · CSALB · BNR / ASFI received an invoice for something I never ordered — what do I do?ANPC · DNSC · Poliția RomânăMy bank card is lost or stolen — how do I block it and who do I tell?Your bank · Poliția Română · CSALBA debt collector is chasing me for money I do not owe — who helps?ANPC · Judecătoria · Ajutor public judiciar (instanță) / BaroulI have debts I cannot pay — where do I get free help?ANPC · DGASPC / Primăria · Ajutor public judiciar (instanță) / BaroulThey will not let me cancel my subscription — who helps?ANPC · Centrul European al Consumatorilor România · JudecătoriaI got a tax demand or enforcement notice I think is wrong — who do I contact?ANAF · Avocatul Poporului · Ajutor public judiciar (instanță) / BaroulThey want a benefit or allowance paid back — can I object?Casa de Pensii / AJPIS · Avocatul Poporului · Ajutor public judiciar (instanță) / BaroulI think I am in a crypto investment scam — what do I do?BNR / ASF · DNSC · Poliția RomânăSomeone I met online is asking me for money — is it a scam, and who do I tell?Poliția Română · DGASPC · Your bankA loan, credit card or buy-now-pay-later company treats me unfairly — who do I contact?CSALB · BNR / ASF · ANPCMy insurer refuses to pay my claim — who decides?ASF · BNR / ASF · ANPC
🔑 Housing 12
My landlord won't return my deposit — who do I go to?ANPC · InfoCons · JudecătoriaThe neighbours make noise every night — who do I call?Poliția · Proprietar / asociația de proprietari · PrimăriaMy landlord ignores my repair request — who do I contact?ANPC · InfoCons · Direcția de Sănătate Publică (DSP) / PrimărieThere is mould or damp in my rental — who do I report it to?ANPC · Direcția de Sănătate Publică (DSP) / Primărie · InfoConsMy rent increase seems too high — can I object, and to whom?ANPC · InfoCons · Ajutor public judiciar (instanță) / BaroulMy landlord gave me notice to leave — is it valid, and who helps?InfoCons · ANPC · Ajutor public judiciar (instanță) / BaroulI paid a deposit for a flat that does not exist — who do I contact?Poliția Română · Your bank · ANPCThe letting agent charged me a fee — is that allowed, and who checks?ANPC · InfoCons · JudecătoriaThe service charges or owners' association bills seem wrong — who do I contact?Consiliul de Mediere · InfoCons · JudecătoriaA dispute with my neighbour is getting out of hand — who can help?Consiliul de Mediere · Primăria · Poliția RomânăThere is a water leak or pipe burst — who do I call?ANPC · ASF · PrimăriaRats, cockroaches or bedbugs — who do I report an infestation to?Primăria · Direcția de Sănătate Publică (DSP) / Primărie · ANPC
📦 Shopping 7
The shop refuses to repair, replace or refund — who helps?ANPC · Centrul European al Consumatorilor România · ANPCMy parcel never arrived — who do I complain to?ANPC · Centrul European al Consumatorilor România · ANCOMMy phone or internet provider overcharges or will not fix the line — who decides?ANCOM · ANPC · Centrul European al Consumatorilor RomâniaThe webshop went bankrupt before delivering — do I get my money back?Your bank · ANPC · JudecătoriaThe hotel or holiday rental was not as booked — who do I complain to?ANPC · Centrul European al Consumatorilor România · JudecătoriaThe garage overcharged or did not fix my car — who helps?ANPC · Judecătoria · DRPCIV / RARI got sick from a restaurant or a product — who do I report it to?ANSVSA / DSVSA · Direcția de Sănătate Publică (DSP) / Primărie · Your family doctor (GP)
💼 Work 11
My employer doesn't pay my wages — who do I contact?Inspecția Muncii · Sindicatul tău (BNS, Cartel ALFA, CNSLR Frăția) · Fondul de garantare pentru plata creanțelor salariale (AJOFM)I was dismissed and I think it is unfair — who do I contact, and how fast?Sindicatul tău (BNS, Cartel ALFA, CNSLR Frăția) · Inspecția Muncii · TribunalulMy client will not pay my invoice — what can I do as a freelancer?Judecătoria · Consiliul de Mediere · Ajutor public judiciar (instanță) / BaroulI am on sick leave and my employer pressures me to work or return — what are my rights?Inspecția Muncii · Sindicatul tău (BNS, Cartel ALFA, CNSLR Frăția) · Your family doctor (GP)I am being discriminated against at work — who do I turn to?CNCD · Sindicatul tău (BNS, Cartel ALFA, CNSLR Frăția) · Inspecția MunciiHow do I apply for unemployment benefit, and who helps if it is refused?AJOFM · Casa de Pensii / AJPIS · Sindicatul tău (BNS, Cartel ALFA, CNSLR Frăția)Am I owed severance pay, and who enforces it?Sindicatul tău (BNS, Cartel ALFA, CNSLR Frăția) · Tribunalul · Ajutor public judiciar (instanță) / BaroulMy wages are being garnished — what are my rights?ANPC · Judecătoria · Ajutor public judiciar (instanță) / BaroulI am being bullied or harassed at work — who do I report it to?Inspecția Muncii · Sindicatul tău (BNS, Cartel ALFA, CNSLR Frăția) · CNCDI work without a written contract or off the books — what are my rights?Inspecția Muncii · Sindicatul tău (BNS, Cartel ALFA, CNSLR Frăția) · Casa de Pensii / AJPISI had an accident at work — who do I report it to, and what am I owed?Casa de Pensii · Inspecția Muncii · Sindicatul tău (BNS, Cartel ALFA, CNSLR Frăția)
🆔 Safety 16
Someone is using my identity — accounts, orders, loans in my name — who do I contact?Poliția Română · ANSPDCP · Your bankI am being harassed, bullied or threatened online — who do I report it to?Poliția Română · DGASPC · Telefonul CopiluluiA message from my "child" with a new number asked for money — is it a scam?Your bank · Poliția Română · ANPCI smell gas — who do I call?Distrigaz / Delgaz · 112 · Direcția de Sănătate Publică (DSP) / PrimărieI suspect an animal is being neglected or abused — who do I report it to?Poliția Animalelor (IGPR) / DSVSA · Poliția Română · PrimăriaMy phone or laptop was stolen — what do I do in the first hour?Poliția Română · Your bank · ANCOMSomeone used my digital ID or government login — who do I contact?ROeID / ghiseul.ro · Poliția Română · ANSPDCPI want to report a crime without giving my name — where?Poliția Română · Primăria · DGASPCI keep getting unwanted sales calls — how do I stop them, and who enforces it?ANCOM · ANSPDCP · ANPCI am experiencing violence at home — where do I get help now?ANES · Poliția Română · DGASPCSomeone is stalking me — following, messaging, showing up — who do I contact?Poliția Română · DGASPC · ANESI have experienced sexual violence — where can I go, right now?Centrele de criză pentru victime ale violenței sexuale / ANES · Poliția Română · DGASPCMy home was broken into — what do I do first, and who do I contact?Poliția Română · ASF · DGASPCA family member is missing — do I have to wait 24 hours before reporting?Poliția Română · Poliția Română 112 / 116 000 · DGASPCI was attacked or threatened because of who I am — who do I report it to?Poliția Română · CNCD · DGASPCI was the victim of a crime — what help and compensation can I get?DGASPC · Poliția Română · Ajutor public judiciar (instanță) / Baroul
🔐 Privacy 1
🏥 Health 8
I have a complaint about a doctor or hospital — who do I go to?Direcția de Sănătate Publică (DSP) județeană · Colegiul Medicilor din România · Comisia de monitorizare a malpraxisului (DSP)I cannot find a family doctor who takes new patients — who helps?CNAS / CAS județeană · Direcția de Sănătate Publică (DSP) județeană · PrimăriaI am worried a child is being abused or neglected — who do I tell?DGASPC · Telefonul Copilului · Poliția RomânăMy application for care, home help or disability support was refused — can I object?DGASPC / Primăria · Avocatul Poporului · Ajutor public judiciar (instanță) / BaroulThe waiting list for mental health care is too long — what are my options?TelVerde Antisuicid · CNAS / CAS județeană · Your family doctor (GP)I care for a family member — what support can I get, and where?DGASPC / Primăria · CNAS / CAS județeană · PrimăriaA medical error caused lasting harm — how do I claim compensation?Comisia de monitorizare a malpraxisului (DSP) · Direcția de Sănătate Publică (DSP) județeană · Ajutor public judiciar (instanță) / BaroulI have a complaint about my dentist — bad work, overcharging — who decides?Colegiul Medicilor Stomatologi din România · Direcția de Sănătate Publică (DSP) județeană · CNAS / CAS județeană
🚗 Transport 10
My car was hit and the driver drove off — who pays, and who do I contact?Poliția Română · BAAR · ASFMy bike was stolen — what is the procedure?Poliția Română · Poliția · PrimăriaMy public transport card is lost or blocked — how do I get my balance and pass back?Your public transport operator · ANPC · AFER / ANPCMy car has been towed — where is it, and how do I get it back?Primăria · Poliția Română · Avocatul PoporuluiMy train was delayed or cancelled — how do I get money back?Your railway operator · AFER / ANPC · Centrul European al Consumatorilor RomâniaMy car broke down on the road — who do I call?ACR · 112 · DRPCIV / RARMy car failed the periodic inspection and I think it is wrong — can I contest it?DRPCIV / RAR · ANPC · JudecătoriaI got a parking fine I think is wrong — how do I appeal?Primăria · Poliția Rutieră / Judecătoria · JudecătoriaI received a speeding or traffic fine — including one from another EU country — what can I do?Poliția Rutieră / Judecătoria · DRPCIV / RAR · Ajutor public judiciar (instanță) / BaroulA taxi or ride-hailing driver overcharged me or behaved badly — where do I complain?Primăria · ANPC · Poliția Română
✈️ Travel 3
My flight was delayed or cancelled — who enforces my compensation?ANPC · ANPC · JudecătoriaMy luggage is lost, delayed or damaged — who pays?ANPC · Centrul European al Consumatorilor România · ASFMy package holiday went wrong or the organiser collapsed — what am I entitled to?ANPC · Centrul European al Consumatorilor România · Ministerul Turismului
📜 Papers 11
I need an apostille or legalisation on a document — where do I get it?Instituția Prefectului / Tribunal / Camera Notarilor · Uniunea Națională a Notarilor Publici · MAEI just moved here — how do I get the national ID / tax / social-security number?SPCLEP · ANAF · Inspectoratul General pentru Imigrări (IGI)How do I get my foreign diploma recognised?CNRED · Instituția Prefectului / Tribunal / Camera Notarilor · Inspectoratul General pentru Imigrări (IGI)My residence-permit application is taking too long — can I do anything?Inspectoratul General pentru Imigrări (IGI) · Avocatul Poporului · Ajutor public judiciar (instanță) / BaroulI lost my passport, ID card or driving licence in the country — what now?Poliția Română · SPCLEP · Your bankA relative died — what do I have to arrange, and who helps?Uniunea Națională a Notarilor Publici · Judecătoria · ANAFI need an official extract — address registration, birth, marriage, criminal record — where do I get it?SPCLEP · Primăria · ROeID / ghiseul.roHow do I apply for citizenship, and who helps with the application?Inspectoratul General pentru Imigrări (IGI) · SPCLEP · Ajutor public judiciar (instanță) / BaroulI moved — how and where do I register my new address?SPCLEP · Primăria · ANAFSomeone I do not know is registered at my address — how do I remove them?SPCLEP · Primăria · Poliția RomânăI am moving abroad — what do I have to deregister and arrange?SPCLEP · ANAF · Casa de Pensii / AJPIS
📩 Government 7
How do I object to a decision by a government body?Avocatul Poporului · Ajutor public judiciar (instanță) / Baroul · TribunalulA streetlight, road or pavement is broken — who do I report it to?Primăria · Your grid operator · Avocatul PoporuluiSomeone dumped waste or is polluting — who do I report it to?Primăria · Direcția de Sănătate Publică (DSP) / Primărie · Poliția RomânăThe power is out — who do I call, and can I claim for the damage?Your grid operator · ANRE · PrimăriaMy neighbour is building without a permit or breaking the rules — who checks?Primăria · Tribunalul · Ajutor public judiciar (instanță) / BaroulA public body treated me unfairly — how do I complain to the ombudsman?Avocatul Poporului · Ajutor public judiciar (instanță) / Baroul · TribunalulHow do I request documents or information from a public body?Instanța de contencios administrativ / Avocatul Poporului (Legea 544/2001) · Avocatul Poporului · Tribunalul
🛂 Abroad 3
🐕 Lost & found 3
My pet is missing — where do I report it?RECS · Poliția Animalelor (IGPR) / DSVSA · PrimăriaI keep receiving someone else's mail, or mine goes elsewhere — what do I do?The carrier's customer service · ANCOM · ANSPDCPI lost something on the train, in a taxi or in town — where do I look?Poliția · Your public transport operator · Poliția Română
Your tools for Romania
Before it goes wrongCan I?What is allowed, what is not, which permit you need — with the official source.Energy · RomaniaElectricity & gasThe rules that protect you as an electricity and gas customer in Romania, and who to contact. Every fact is checked on an official source.Flight delayed or cancelledFlight compensationUp to €600 under EU 261 — check in 30 seconds.Recognise it firstIs dit veilig?Check a phone number, website or message against 47,000 scam dossiers.