Phone & internet · Romania

Phone & internet in Romania: your rights

The rules that protect you as a phone and internet customer in Romania, and who to contact. Every fact is checked on an official source.

What is going on?

🔄How do I switch my phone or internet provider in Romania?Switching provider 📲Can I keep my phone number when I switch provider in Romania?Keep your number 📅How long can a phone or internet contract last in Romania, and how do I end it?Minimum term & notice 📈My phone or internet price is going up: can I leave my contract in Romania?Price rise 🐢My internet is slower than promised: what can I do in Romania?Slow internet 🌍Do I pay extra to use my phone in other EU countries with a plan from Romania?Roaming in Europe ✈️Travelling outside the EU with a plan from Romania: how do I avoid a huge roaming bill?Roaming outside the EU 📡Can I use my own router or modem instead of the provider’s in Romania?Your own router 📝What must I get before I sign a phone or internet contract in Romania, and can I change my mind?Contract summary & cooling-off ⚖️My phone or internet provider will not solve my complaint: where can I go for free in Romania?Free dispute resolution 📵My phone or internet is down: do I get compensation in Romania?Outage & compensation

Everything at a glance

Telecom regulator

Autoritatea Națională pentru Administrare și Reglementare în Comunicații (ANCOM)

Romania's telecom regulator. Its InfoCentru explains your phone and internet rights, it takes written complaints about breaches of telecom rules and runs the official tools Veritel, Netograf and portabilitate.ro.

📞 0800 855 855 🔗 infocentru.ancom.ro

Official source: portabilitate.ro · Checked 2026-10-14

Free dispute resolution

ANPC – Direcția Soluționarea Alternativă a Litigiilor (SAL) · free

What to do first: Complain to the provider first and keep proof: SAL can refuse your case if you did not first try to settle the dispute directly with the trader.

Time limit: File within one year of the date you complained to the provider (or of the facts behind the dispute).

🔗 reclamatiisal.anpc.ro

Official source: anpc.ro · Checked 2026-10-14

Compare offers official

Veritel.ro

🔗 veritel.ro

Official source: veritel.ro · Checked 2026-10-14

Official speed test official

Netograf

ANCOM states that Netograf is a monitoring mechanism certified by the regulator under Regulation (EU) 2015/2120: a significant, continuous or recurring speed gap it establishes counts as non-conformity for your remedies, if you follow the measurement procedure in your contract.

🔗 netograf.ro

Official source: netograf.ro · Checked 2026-10-14

Consumer organisation

Autoritatea Națională pentru Protecția Consumatorilor (ANPC)

🔗 anpc.ro

The law

Ordonanța de urgență a Guvernului nr. 111/2011 privind comunicațiile electronice (modificată prin Legea nr. 198/2022)

This law puts the EU rules on phone and internet services into national law.

Checked: 2026-10-14

🔗 Also on FFCheck

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