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Shopping · Malta
Updated September 2026

🤢 I got sick from a restaurant or a product — who do I report it to?

Direct answer

See a doctor first if it is serious — MCCAA — Uffiċċju għall-Affarijiet tal-Konsumatur (2395 2000) — and ask for a stool test; that is the only proof of the cause. Then report the restaurant or the product to Direttorat għas-Saħħa Ambjentali — Food Safety Unit (2133 7333), the food-safety authority for Malta: they inspect, can close a kitchen, and trigger a product recall. Your family doctor (GP) handles local hygiene complaints in many countries. Keep the receipt, the packaging and, if you can, a sample of the food in the freezer.

Call firstDirettorat għas-Saħħa Ambjentali — Food Safety Unit
Report toYour family doctor (GP)
If that failsMCCAA — Uffiċċju għall-Affarijiet tal-Konsumatur

🗣️ What to say

"On [date] I ate [what] at [restaurant / bought at shop, brand, batch number]. From [time] I had [symptoms] for [duration]; [doctor visit / test result]. I want to report a suspected food-poisoning case; receipt and packaging kept."

🪜 Step by step

  1. Doctor and testEspecially with fever, blood or symptoms over two days. The lab result names the germ, which links your case to others.
  2. Keep the evidenceReceipt, packaging with batch number, photos, leftovers frozen in a bag.
  3. Report to Direttorat għas-Saħħa Ambjentali — Food Safety UnitOnline form. Two reports about the same place in a week get an inspection.
  4. Tell the restaurant or producerIn writing. Their insurer may compensate; an honest place wants to know.
  5. CompensationMedical costs, lost wages and pain can be claimed from the business; the report and test result are the basis.

📇 All contacts

Direttorat għas-Saħħa Ambjentali — Food Safety UnitFood safety, poisoning reports, recallsSuspected food poisoning📞 2133 7333🔗 deputyprimeminister.gov.mt/en/environmental/Pages/units/food-safety.aspx
Your family doctor (GP)First point of contact for any health questionBefore a specialist, for a referral or a sick note
MCCAA — Uffiċċju għall-Affarijiet tal-KonsumaturAdvice, mediation, enforcement against tradersWhen the shop refuses📞 2395 2000🔗 mccaa.org.mt/Section/Content?contentId=1102
Kunsill Lokali / LESANuisances, roads, waste, lost propertyFor anything the council handles📞 2200 2300🔗 localgovernment.gov.mt

❓ Frequently asked

Was it really that meal?

Symptoms within 6–48 hours point to the last one or two meals, but some germs take days. The test result and other reports decide.

Will they close the restaurant?

Only if the inspection finds a problem. Your report is one input; the inspector's findings are what count.

I found a foreign object in a product

Keep it and the packaging, photograph, report to Direttorat għas-Saħħa Ambjentali — Food Safety Unit with the batch number — that is a recall trigger.

📎 Sources

Last checked: 2026-09-26

🔎 Common searches

Recognise your own search? The answer above covers all of these.

  • “report food poisoning restaurant Malta”
  • “food safety authority complaint Malta”
  • “food poisoning compensation”
  • “report unsafe food product”
  • “foreign object in food report”

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Related questions

🏥Medical complaint→📦Faulty goods, no refund→🚚Parcel not delivered→📶Phone or internet contract→

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