Something went wrong with a purchase?
Online orders, refunds, faulty goods, subscriptions, phone contracts, card payments, package holidays: what the law gives you in Malta, what to do, and a free letter you send yourself.
Purchases
Returns, refunds, deliveries and faulty goods
How do I return an online order in Malta?Return an online orderI returned my order but got no refund: what now in Malta?Refund not receivedMy purchase is faulty: what are my rights in Malta?Faulty goodsMy online order never arrived: what now in Malta?Order not deliveredMy parcel arrived damaged: what can I ask for in Malta?Parcel arrived damaged
Subscriptions
Subscriptions, phone and internet contracts, apps and streaming
Payments & travel
Unauthorised payments and package holidays
🧭 If the trader does not answer
Malta Competition and Consumer Affairs Authority (MCCAA) – Office for Consumer AffairsTakes consumer complaints after you complained to the trader and tries free conciliation.📞 +356 8007 4400 🔗 mccaa.org.mt
European Consumer Centre MaltaFree help with complaints against traders in other EU countries, Norway or Iceland.📞 +356 23952360 🔗 eccnetmalta.gov.mt
MCCAA – Complaints and Conciliation Directorate (residual ADR entity)Residual consumer ADR body by law; offers ADR free of charge.🔗 mccaa.org.mt
Consumer Claims TribunalDecides consumer claims against traders up to €10,000, after referral to the Director General for Consumer Affairs.📞 +356 21227070 🔗 mccaa.org.mt
Information, not legal advice. FFCheck is independent and not affiliated with any authority, court or company. The letter is a template filled with your details: you check it and send it yourself.
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