Who do I contact?
100+ things that go wrong — money, housing, work, safety, health, papers, government — and the one desk in Malta that actually handles each: phone, site, and what to say when they pick up.
💳 Money 15
I was scammed online — who do I report it to?Pulizija ta' Malta · MCCAA · Il-bank tiegħekMy energy bill is wrong and the supplier won't fix it — who do I complain to?MCCAA · REWS · ARMS LtdI got a fake bank or payment message and clicked — who do I call?Your bank · Cyber Crime Unit (Pulizija ta' Malta) · Pulizija ta' MaltaMy bank blocked my account and will not say why — who do I contact?Your bank · Arbitru għas-Servizzi Finanzjarji · MFSAI received an invoice for something I never ordered — what do I do?MCCAA · Cyber Crime Unit (Pulizija ta' Malta) · Pulizija ta' MaltaMy bank card is lost or stolen — how do I block it and who do I tell?Your bank · Pulizija ta' Malta · Arbitru għas-Servizzi FinanzjarjiA debt collector is chasing me for money I do not owe — who helps?MCCAA · Caritas Malta · Tribunal għal Talbiet ŻgħarI have debts I cannot pay — where do I get free help?Caritas Malta · Aġenzija Sapport / Aġenzija Appoġġ / Kummissjoni għad-Drittijiet ta' Persuni b'Diżabilità · Aġenzija għal Għajnuna LegaliThey will not let me cancel my subscription — who helps?MCCAA · Ċentru Ewropew tal-Konsumatur Malta (ECC Malta) · Tribunal għal Talbiet tal-KonsumaturiI got a tax demand or enforcement notice I think is wrong — who do I contact?Kummissarju tat-Taxxi · Uffiċċju tal-Ombudsman · Aġenzija għal Għajnuna LegaliThey want a benefit or allowance paid back — can I object?Dipartiment tas-Sigurtà Soċjali · Uffiċċju tal-Ombudsman · Aġenzija għal Għajnuna LegaliI think I am in a crypto investment scam — what do I do?MFSA · Cyber Crime Unit (Pulizija ta' Malta) · Pulizija ta' MaltaSomeone I met online is asking me for money — is it a scam, and who do I tell?Pulizija ta' Malta · Victim Support Malta / Uffiċċju għall-Appoġġ lill-Vittmi (Pulizija) · Your bankA loan, credit card or buy-now-pay-later company treats me unfairly — who do I contact?Arbitru għas-Servizzi Finanzjarji · MFSA · MCCAAMy insurer refuses to pay my claim — who decides?Arbitru għas-Servizzi Finanzjarji · MFSA · MCCAA
🔑 Housing 12
My landlord won't return my deposit — who do I go to?Awtorità tad-Djar · MCCAA · Tribunal għal Talbiet ŻgħarThe neighbours make noise every night — who do I call?Pulizija · Sid il-kera / amministratur tal-kondominju · LESA / BCAMy landlord ignores my repair request — who do I contact?Awtorità tad-Djar · MCCAA · Direttorat għas-Saħħa Ambjentali / Awtorità tad-DjarThere is mould or damp in my rental — who do I report it to?Awtorità tad-Djar · Direttorat għas-Saħħa Ambjentali / Awtorità tad-Djar · MCCAAMy rent increase seems too high — can I object, and to whom?Awtorità tad-Djar · MCCAA · Aġenzija għal Għajnuna LegaliMy landlord gave me notice to leave — is it valid, and who helps?MCCAA · Awtorità tad-Djar · Aġenzija għal Għajnuna LegaliI paid a deposit for a flat that does not exist — who do I contact?Pulizija ta' Malta · Your bank · MCCAAThe letting agent charged me a fee — is that allowed, and who checks?MCCAA · Awtorità tad-Djar · Tribunal għal Talbiet ŻgħarThe service charges or owners' association bills seem wrong — who do I contact?Ċentru ta' Medjazzjoni Malta · MCCAA · Tribunal għal Talbiet ŻgħarA dispute with my neighbour is getting out of hand — who can help?Ċentru ta' Medjazzjoni Malta · Kunsill Lokali / LESA · Pulizija ta' MaltaThere is a water leak or pipe burst — who do I call?Awtorità tad-Djar · Arbitru għas-Servizzi Finanzjarji · Kunsill Lokali / LESARats, cockroaches or bedbugs — who do I report an infestation to?Kunsill Lokali / LESA · Direttorat għas-Saħħa Ambjentali / Awtorità tad-Djar · Awtorità tad-Djar
📦 Shopping 7
The shop refuses to repair, replace or refund — who helps?MCCAA · Ċentru Ewropew tal-Konsumatur Malta (ECC Malta) · Tribunal għal Talbiet tal-KonsumaturiMy parcel never arrived — who do I complain to?MCCAA · ECC Malta · MCAMy phone or internet provider overcharges or will not fix the line — who decides?MCA · MCCAA · Tribunal għal Talbiet tal-KonsumaturiThe webshop went bankrupt before delivering — do I get my money back?Your bank · MCCAA · Tribunal għal Talbiet ŻgħarThe hotel or holiday rental was not as booked — who do I complain to?MCCAA · Ċentru Ewropew tal-Konsumatur Malta (ECC Malta) · Tribunal għal Talbiet tal-KonsumaturiThe garage overcharged or did not fix my car — who helps?MCCAA · Tribunal għal Talbiet tal-Konsumaturi · Tribunal għal Talbiet ŻgħarI got sick from a restaurant or a product — who do I report it to?Direttorat għas-Saħħa Ambjentali · Your family doctor (GP) · MCCAA
💼 Work 11
My employer doesn't pay my wages — who do I contact?DIER · Il-union tiegħek (GWU, UĦM) · Fond ta' Garanzija (DIER)I was dismissed and I think it is unfair — who do I contact, and how fast?Il-union tiegħek (GWU, UĦM) · DIER · Tribunal IndustrijaliMy client will not pay my invoice — what can I do as a freelancer?Tribunal għal Talbiet Żgħar · Ċentru ta' Medjazzjoni Malta · Aġenzija għal Għajnuna LegaliI am on sick leave and my employer pressures me to work or return — what are my rights?DIER · Il-union tiegħek (GWU, UĦM) · Your family doctor (GP)I am being discriminated against at work — who do I turn to?Kummissjoni Nazzjonali għall-Promozzjoni tal-Ugwaljanza (NCPE) · Il-union tiegħek (GWU, UĦM) · DIERHow do I apply for unemployment benefit, and who helps if it is refused?Jobsplus · Dipartiment tas-Sigurtà Soċjali · Il-union tiegħek (GWU, UĦM)Am I owed severance pay, and who enforces it?Il-union tiegħek (GWU, UĦM) · Tribunal Industrijali · Aġenzija għal Għajnuna LegaliMy wages are being garnished — what are my rights?Caritas Malta · Tribunal għal Talbiet Żgħar · Aġenzija għal Għajnuna LegaliI am being bullied or harassed at work — who do I report it to?DIER · Il-union tiegħek (GWU, UĦM) · Kummissjoni Nazzjonali għall-Promozzjoni tal-Ugwaljanza (NCPE)I work without a written contract or off the books — what are my rights?DIER · Il-union tiegħek (GWU, UĦM) · Dipartiment tas-Sigurtà SoċjaliI had an accident at work — who do I report it to, and what am I owed?OHSA · DIER · Il-union tiegħek (GWU, UĦM)
🆔 Safety 16
Someone is using my identity — accounts, orders, loans in my name — who do I contact?Pulizija ta' Malta · IDPC · Your bankI am being harassed, bullied or threatened online — who do I report it to?Pulizija ta' Malta · Victim Support Malta / Uffiċċju għall-Appoġġ lill-Vittmi (Pulizija) · Kellimni.com / Supportline 179A message from my "child" with a new number asked for money — is it a scam?Your bank · Pulizija ta' Malta · MCCAAI smell gas — who do I call?Dipartiment tal-Protezzjoni Ċivili 112 / fornitur tal-fliexken (Liquigas 8007 2323) · 112 · Direttorat għas-Saħħa Ambjentali / Awtorità tad-DjarI suspect an animal is being neglected or abused — who do I report it to?Direttorat għall-Ħarsien tal-Annimali · Pulizija ta' Malta · Kunsill Lokali / LESAMy phone or laptop was stolen — what do I do in the first hour?Pulizija ta' Malta · Your bank · MCASomeone used my digital ID or government login — who do I contact?eID helpdesk (Identità) · Pulizija ta' Malta · IDPCI want to report a crime without giving my name — where?Pulizija · Pulizija ta' Malta · Kunsill Lokali / LESAI keep getting unwanted sales calls — how do I stop them, and who enforces it?MCA · IDPC · MCCAAI am experiencing violence at home — where do I get help now?Aġenzija Appoġġ · Pulizija ta' Malta · Victim Support Malta / Uffiċċju għall-Appoġġ lill-Vittmi (Pulizija)Someone is stalking me — following, messaging, showing up — who do I contact?Pulizija ta' Malta · Victim Support Malta / Uffiċċju għall-Appoġġ lill-Vittmi (Pulizija) · Aġenzija AppoġġI have experienced sexual violence — where can I go, right now?Sexual Assault Response Team (SART) · Pulizija ta' Malta · Victim Support Malta / Uffiċċju għall-Appoġġ lill-Vittmi (Pulizija)My home was broken into — what do I do first, and who do I contact?Pulizija ta' Malta · Arbitru għas-Servizzi Finanzjarji · Victim Support Malta / Uffiċċju għall-Appoġġ lill-Vittmi (Pulizija)A family member is missing — do I have to wait 24 hours before reporting?Pulizija ta' Malta · Pulizija 112 / 116 000 · Victim Support Malta / Uffiċċju għall-Appoġġ lill-Vittmi (Pulizija)I was attacked or threatened because of who I am — who do I report it to?Pulizija ta' Malta · Kummissjoni Nazzjonali għall-Promozzjoni tal-Ugwaljanza (NCPE) · Victim Support Malta / Uffiċċju għall-Appoġġ lill-Vittmi (Pulizija)I was the victim of a crime — what help and compensation can I get?Victim Support Malta / Uffiċċju għall-Appoġġ lill-Vittmi (Pulizija) · Pulizija ta' Malta · Aġenzija għal Għajnuna Legali
🔐 Privacy 1
🏥 Health 8
I have a complaint about a doctor or hospital — who do I go to?Uffiċċju tal-Kummissarju għas-Saħħa (Ombudsman) · Kunsill Mediku ta' Malta · Uffiċċju tal-Kummissarju għas-SaħħaI cannot find a family doctor who takes new patients — who helps?Primary HealthCare · Uffiċċju tal-Kummissarju għas-Saħħa (Ombudsman) · Kunsill Lokali / LESAI am worried a child is being abused or neglected — who do I tell?Aġenzija Appoġġ · Kellimni.com / Supportline 179 · Pulizija ta' MaltaMy application for care, home help or disability support was refused — can I object?Aġenzija Sapport / Aġenzija Appoġġ / Kummissjoni għad-Drittijiet ta' Persuni b'Diżabilità · Uffiċċju tal-Ombudsman · Aġenzija għal Għajnuna LegaliThe waiting list for mental health care is too long — what are my options?Supportline 179 / Richmond Foundation 1770 · Primary HealthCare · Your family doctor (GP)I care for a family member — what support can I get, and where?Aġenzija Sapport / Aġenzija Appoġġ / Kummissjoni għad-Drittijiet ta' Persuni b'Diżabilità · Primary HealthCare · Kunsill Lokali / LESAA medical error caused lasting harm — how do I claim compensation?Uffiċċju tal-Kummissarju għas-Saħħa · Aġenzija għal Għajnuna Legali · Kunsill Mediku ta' MaltaI have a complaint about my dentist — bad work, overcharging — who decides?Kunsill Mediku ta' Malta · Uffiċċju tal-Kummissarju għas-Saħħa (Ombudsman) · Primary HealthCare
🚗 Transport 10
My car was hit and the driver drove off — who pays, and who do I contact?Pulizija ta' Malta · Protection and Compensation Fund (Malta Insurance Association) · Arbitru għas-Servizzi FinanzjarjiMy bike was stolen — what is the procedure?Pulizija ta' Malta · Uffiċċju tal-Oġġetti Mitlufa / Malta Public Transport · Kunsill Lokali / LESAMy public transport card is lost or blocked — how do I get my balance and pass back?Your public transport operator · MCCAA · Transport MaltaMy car has been towed — where is it, and how do I get it back?Kunsill Lokali / LESA · Pulizija ta' Malta · Uffiċċju tal-OmbudsmanMy train was delayed or cancelled — how do I get money back?Your railway operator · Transport Malta · Ċentru Ewropew tal-Konsumatur Malta (ECC Malta)My car broke down on the road — who do I call?Assistenza tal-assigurazzjoni / RMF Roadside · 112 · Transport MaltaMy car failed the periodic inspection and I think it is wrong — can I contest it?Transport Malta · MCCAA · Tribunal għal Talbiet ŻgħarI got a parking fine I think is wrong — how do I appeal?Kunsill Lokali / LESA · LESA / Tribunal Lokali · Tribunal għal Talbiet ŻgħarI received a speeding or traffic fine — including one from another EU country — what can I do?LESA / Tribunal Lokali · Transport Malta · Aġenzija għal Għajnuna LegaliA taxi or ride-hailing driver overcharged me or behaved badly — where do I complain?Kunsill Lokali / LESA · MCCAA · Pulizija ta' Malta
✈️ Travel 3
My flight was delayed or cancelled — who enforces my compensation?MCCAA · Tribunal għal Talbiet tal-Konsumaturi · Tribunal għal Talbiet ŻgħarMy luggage is lost, delayed or damaged — who pays?MCCAA · Ċentru Ewropew tal-Konsumatur Malta (ECC Malta) · Arbitru għas-Servizzi FinanzjarjiMy package holiday went wrong or the organiser collapsed — what am I entitled to?MCCAA · Ċentru Ewropew tal-Konsumatur Malta (ECC Malta) · Malta Tourism Authority
📜 Papers 11
I need an apostille or legalisation on a document — where do I get it?Legalisation Unit (Ministeru għall-Affarijiet Barranin) · Kunsill Notarili ta' Malta · Ministeru għall-Affarijiet BarraninI just moved here — how do I get the national ID / tax / social-security number?Identità · Kummissarju tat-Taxxi · Expatriates Unit / Aġenzija għaċ-Ċittadinanza (Identità)How do I get my foreign diploma recognised?MFHEA · Legalisation Unit (Ministeru għall-Affarijiet Barranin) · Expatriates Unit / Aġenzija għaċ-Ċittadinanza (Identità)My residence-permit application is taking too long — can I do anything?Expatriates Unit / Aġenzija għaċ-Ċittadinanza (Identità) · Uffiċċju tal-Ombudsman · Aġenzija għal Għajnuna LegaliI lost my passport, ID card or driving licence in the country — what now?Pulizija ta' Malta · Identità · Your bankA relative died — what do I have to arrange, and who helps?Kunsill Notarili ta' Malta · Tribunal għal Talbiet Żgħar · Kummissarju tat-TaxxiI need an official extract — address registration, birth, marriage, criminal record — where do I get it?Identità · Kunsill Lokali / LESA · eID helpdesk (Identità)How do I apply for citizenship, and who helps with the application?Expatriates Unit / Aġenzija għaċ-Ċittadinanza (Identità) · Identità · Aġenzija għal Għajnuna LegaliI moved — how and where do I register my new address?Identità · Kunsill Lokali / LESA · Kummissarju tat-TaxxiSomeone I do not know is registered at my address — how do I remove them?Identità · Kunsill Lokali / LESA · Pulizija ta' MaltaI am moving abroad — what do I have to deregister and arrange?Identità · Kummissarju tat-Taxxi · Dipartiment tas-Sigurtà Soċjali
📩 Government 7
How do I object to a decision by a government body?Uffiċċju tal-Ombudsman · Aġenzija għal Għajnuna Legali · Tribunal ta' Reviżjoni AmministrattivaA streetlight, road or pavement is broken — who do I report it to?Kunsill Lokali / LESA · Your grid operator · Uffiċċju tal-OmbudsmanSomeone dumped waste or is polluting — who do I report it to?Kunsill Lokali / LESA · Direttorat għas-Saħħa Ambjentali / Awtorità tad-Djar · Pulizija ta' MaltaThe power is out — who do I call, and can I claim for the damage?Your grid operator · REWS · Kunsill Lokali / LESAMy neighbour is building without a permit or breaking the rules — who checks?Awtorità tal-Bini u l-Kostruzzjoni (BCA) / Awtorità tal-Ippjanar · Kunsill Lokali / LESA · Tribunal ta' Reviżjoni AmministrattivaA public body treated me unfairly — how do I complain to the ombudsman?Uffiċċju tal-Ombudsman · Aġenzija għal Għajnuna Legali · Tribunal ta' Reviżjoni AmministrattivaHow do I request documents or information from a public body?Kummissarju għall-Informazzjoni u l-Protezzjoni tad-Data · Uffiċċju tal-Ombudsman · Tribunal ta' Reviżjoni Amministrattiva
🛂 Abroad 3
I lost my passport abroad — how do I get home?Ministeru għall-Affarijiet Barranin · Pulizija ta' Malta · Arbitru għas-Servizzi FinanzjarjiSomeone I know has been arrested abroad — what can be done?Ministeru għall-Affarijiet Barranin · Aġenzija għal Għajnuna Legali · Victim Support Malta / Uffiċċju għall-Appoġġ lill-Vittmi (Pulizija)I am in trouble abroad — when and how do I call consular help?Ministeru għall-Affarijiet Barranin · 112 · Arbitru għas-Servizzi Finanzjarji
🐕 Lost & found 3
My pet is missing — where do I report it?Reġistru tal-microchip (Direttorat għall-Ħarsien tal-Annimali) · Direttorat għall-Ħarsien tal-Annimali · Kunsill Lokali / LESAI keep receiving someone else's mail, or mine goes elsewhere — what do I do?The carrier's customer service · MCA · IDPCI lost something on the train, in a taxi or in town — where do I look?Uffiċċju tal-Oġġetti Mitlufa / Malta Public Transport · Your public transport operator · Pulizija ta' Malta
Your tools for Malta
Before it goes wrongCan I?What is allowed, what is not, which permit you need — with the official source.Energy · MaltaElectricity & gasThe rules that protect you as an electricity and gas customer in Malta, and who to contact. Every fact is checked on an official source.Flight delayed or cancelledFlight compensationUp to €600 under EU 261 — check in 30 seconds.Recognise it firstIs dit veilig?Check a phone number, website or message against 47,000 scam dossiers.