Phone & internet · Malta

Phone & internet in Malta: your rights

The rules that protect you as a phone and internet customer in Malta, and who to contact. Every fact is checked on an official source.

What is going on?

🔄How do I switch my phone or internet provider in Malta?Switching provider 📲Can I keep my phone number when I switch provider in Malta?Keep your number 📅How long can a phone or internet contract last in Malta, and how do I end it?Minimum term & notice 📈My phone or internet price is going up: can I leave my contract in Malta?Price rise 🐢My internet is slower than promised: what can I do in Malta?Slow internet 🌍Do I pay extra to use my phone in other EU countries with a plan from Malta?Roaming in Europe ✈️Travelling outside the EU with a plan from Malta: how do I avoid a huge roaming bill?Roaming outside the EU 📡Can I use my own router or modem instead of the provider’s in Malta?Your own router 📝What must I get before I sign a phone or internet contract in Malta, and can I change my mind?Contract summary & cooling-off ⚖️My phone or internet provider will not solve my complaint: where can I go for free in Malta?Free dispute resolution 📵My phone or internet is down: do I get compensation in Malta?Outage & compensation 🤝Is there a social tariff or cheaper phone and internet for people on a low income in Malta?Affordable internet

Everything at a glance

Telecom regulator

Malta Communications Authority (MCA)

Malta's regulator for phone, internet, TV distribution and post. If you have complained to your provider and are not satisfied, it takes your complaint: it intervenes where a rule it enforces was broken, otherwise it mediates or refers you onward.

📞 +356 2133 6840 🔗 mca.org.mt

Official source: mca.org.mt · Checked 2026-10-14

Free dispute resolution

Malta Communications Authority (MCA)

What to do first: First complain to your provider, in writing where possible, and ask for action within a set time. If you are not satisfied with its reply or remedy, send the MCA's consumer complaint form online, by email to customercare@mca.org.mt or by post.

Time limit: No time limit for filing is published. The MCA acknowledges your complaint within 2 working days and aims to reply in full within 20 working days. It cannot order compensation; for that, consumers can go to the Consumer Claims Tribunal.

🔗 mca.org.mt

Official source: mca.org.mt · Checked 2026-10-14

Compare offers official

Telecosts

🔗 telecosts.com

Official source: mca.org.mt · Checked 2026-10-14

Consumer organisation

MCCAA – Office for Consumer Affairs

🔗 mccaa.org.mt

The law

Electronic Communications Networks and Services (General) Regulations (S.L. 399.48)

This law puts the EU rules on phone and internet services into national law.

🔗 legislation.mt

Checked: 2026-10-14

🔗 Also on FFCheck

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