I smell gas in Portugal. What do I do?

The short answer

Act immediately. Do not switch lights or appliances on or off and do not use a lighter. Open windows, leave the building and call the gas emergency number from outside.

📜 The rules in Portugal

Gas leak

If you smell gas: open doors and windows, close the valves at the meter and appliances, make no flames or sparks, do not touch light switches, doorbells or electrical appliances, do not use the lift, and call your gas distributor's emergency line from outside.

REN Portgás — North coast: 29 municipalities in the Porto, Braga and Viana do Castelo districts 📞 800 215 215
Lisboagás GDL — Lisbon district (15 municipalities, incl. Lisboa, Amadora, Cascais, Sintra, Loures, Oeiras) 📞 800 201 722
Setgás — Setúbal peninsula and nearby (Almada, Seixal, Barreiro, Setúbal, Palmela, Montijo and others) 📞 800 273 030
Lusitaniagás — Central coast (incl. Aveiro, Coimbra, Leiria) 📞 800 200 157
Beiragás — Inland centre / Beiras (incl. Viseu, Guarda, Covilhã, Castelo Branco) 📞 800 508 800
Tagusgás — Tagus valley and Alto Alentejo (incl. Santarém, Abrantes, Tomar, Portalegre, Elvas) 📞 800 500 005
Duriensegás — Douro and Trás-os-Montes (Amarante, Bragança, Chaves, Marco de Canaveses, Vila Real) 📞 800 209 999
Dianagás — Évora and Sines 📞 800 020 039
Paxgás — Beja 📞 800 020 041
Medigás — Algarve (Faro, Olhão, Portimão) 📞 800 500 063
Sonorgás — North and inland Portugal (34 municipalities) 📞 800 207 815

🚨 112

Official source: e-redes.pt · Checked 2026-09-27

Official source: portgas.pt · Checked 2026-09-30

🪜 Step by step

Make no sparksNo light switches, doorbells, lighters or plugs.
Air and get outOpen doors and windows, close the gas valve if you can reach it safely, and leave. Warn the neighbours.
Call from outsideCall the gas emergency number below. If someone is unwell or there is fire, call 112.
Wait for the technicianDo not go back in until the technician says it is safe.

📇 Who to contact

REN PortgásGas emergency lineIf you smell gas: get out first, then call from outside📞 800 215 215 🔗 www.portgas.pt

Lisboagás GDLGas emergency lineIf you smell gas: get out first, then call from outside📞 800 201 722 🔗 floene.pt/en/distribution-operators/lisboagas

SetgásGas emergency lineIf you smell gas: get out first, then call from outside📞 800 273 030 🔗 floene.pt/en/distribution-operators/setgas

LusitaniagásGas emergency lineIf you smell gas: get out first, then call from outside📞 800 200 157 🔗 floene.pt/en/distribution-operators/lusitaniagas

BeiragásGas emergency lineIf you smell gas: get out first, then call from outside📞 800 508 800 🔗 floene.pt/en/distribution-operators/beirasgas

TagusgásGas emergency lineIf you smell gas: get out first, then call from outside📞 800 500 005 🔗 floene.pt/en/distribution-operators/tagusgas

DuriensegásGas emergency lineIf you smell gas: get out first, then call from outside📞 800 209 999 🔗 floene.pt/en/distribution-operators/duriensegas

DianagásGas emergency lineIf you smell gas: get out first, then call from outside📞 800 020 039 🔗 floene.pt/en/distribution-operators/dianagas

PaxgásGas emergency lineIf you smell gas: get out first, then call from outside📞 800 020 041 🔗 floene.pt/en/distribution-operators/paxgas

MedigásGas emergency lineIf you smell gas: get out first, then call from outside📞 800 500 063 🔗 floene.pt/en/distribution-operators/medigas

SonorgásGas emergency lineIf you smell gas: get out first, then call from outside📞 800 207 815 🔗 www.sonorgas.pt

European emergency numberFire, explosion, someone unwell📞 112

❓ Questions

Is the call free?

Gas emergency lines are generally free and answer day and night.

What if I use bottled gas?

Close the cylinder valve, air the room and call 112 if the smell stays.

Who pays for the repair?

The network operator makes it safe. Repairs to your own pipes and appliances are usually your cost.

📎 Sources

Checked: 2026-09-27

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

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🔥 I smell gas in Portugal. What do I do?