Phone & internet · Portugal

Phone & internet in Portugal: your rights

The rules that protect you as a phone and internet customer in Portugal, and who to contact. Every fact is checked on an official source.

What is going on?

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Everything at a glance

Telecom regulator

ANACOM – Autoridade Nacional de Comunicações

Telecom regulator: explains your rights, receives every complaints-book complaint and can sanction operators. It does not settle your individual dispute and refers you to the consumer arbitration centres.

📞 800 206 665 🔗 anacom-consumidor.pt

Official source: anacom-consumidor.pt · Checked 2026-10-14

Free dispute resolution

Centros de Arbitragem de Conflitos de Consumo (CACC) · free

What to do first: Complain to your operator first, in writing or in the complaints book. If it does not solve the problem or you disagree with its answer, go to the arbitration centre for your area.

Time limit: ANACOM states no deadline. Under the consumer ADR law, a centre may set a time limit only for voluntary procedures, and never shorter than one year from your complaint to the operator.

🔗 anacom-consumidor.pt

Official source: anacom-consumidor.pt · Checked 2026-10-14

Compare offers official

COM.escolha

🔗 anacom.pt

Official source: anacom-consumidor.pt · Checked 2026-10-14

Official speed test official

NET.mede

ANACOM says NET.mede results can be an important element in questioning your operator, and you can download them as PDF, XLSX or CSV. Its pages do not say a result counts as proof from a certified monitoring system.

🔗 netmede.pt

Official source: anacom-consumidor.pt · Checked 2026-10-14

Consumer organisation

DECO – Associação Portuguesa para a Defesa do Consumidor

🔗 deco.pt

The law

Lei das Comunicações Eletrónicas (Lei n.º 16/2022, de 16 de agosto)

This law puts the EU rules on phone and internet services into national law.

🔗 anacom.pt

Checked: 2026-10-14

🔗 Also on FFCheck

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