Something went wrong with a purchase?
Online orders, refunds, faulty goods, subscriptions, phone contracts, card payments, package holidays: what the law gives you in Portugal, what to do, and a free letter you send yourself.
Purchases
Returns, refunds, deliveries and faulty goods
How do I return an online order in Portugal?Return an online orderI returned my order but got no refund: what now in Portugal?Refund not receivedMy purchase is faulty: what are my rights in Portugal?Faulty goodsMy online order never arrived: what now in Portugal?Order not deliveredMy parcel arrived damaged: what can I ask for in Portugal?Parcel arrived damaged
Subscriptions
Subscriptions, phone and internet contracts, apps and streaming
Payments & travel
Unauthorised payments and package holidays
🧭 If the trader does not answer
Direção-Geral do Consumidor (DGC)National consumer authority; forwards complaints and gives access to consumer dispute resolution.🔗 consumidor.gov.pt
Centro Europeu do Consumidor PortugalFree help with disputes with traders in other EU countries, Norway, Iceland or the UK.🔗 consumidor.gov.pt
Centros de Arbitragem de Conflitos de Consumo (lista de entidades RAL da DGC)Mediation, conciliation and binding arbitration of consumer disputes, free or low cost, nationwide.🔗 consumidor.gov.pt
Julgados de PazSimple, local courts with mediation, for claims not exceeding €15,000.🔗 dgpj.justica.gov.pt
Information, not legal advice. FFCheck is independent and not affiliated with any authority, court or company. The letter is a template filled with your details: you check it and send it yourself.
More free tools for Portugal
Who do I contact?Who do I contact?100+ things that go wrong — money, housing, work, safety, health, papers, government — and the one desk in Portugal that actually handles each: phone, site, and what to say when they pick up.Before it goes wrongCan I?What is allowed, what is not, which permit you need — with the official source.⚡Electricity & gasThe rules that protect you as an electricity and gas customer in Portugal, and who to contact. Every fact is checked on an official source.