They will not let me cancel my subscription

Direct answer

Since 2022, a contract you can sign online must be cancellable online too, and after the first term it renews only month to month with a one-month notice in most EU countries. Cancel in writing (email is fine), keep the proof, and stop the direct debit if they keep charging. Česká obchodní inspekce (ČOI) (222 703 404) is the consumer body for Czechia and takes complaints about subscription traps; for a company in another EU country, Evropské spotřebitelské centrum ČR (evropskyspotrebitel.cz) helps free of charge. The last step is ČOI — mimosoudní řešení sporů (ADR) (coi.cz).

Call firstČeská obchodní inspekce (ČOI)

Report toEvropské spotřebitelské centrum ČR

If that failsČOI — mimosoudní řešení sporů (ADR)

🗣️ What to say

"I cancel my subscription [number] with effect from the earliest possible date. Please confirm the end date in writing within 14 days. I do not consent to any further charges after that date."

🪜 Step by step

Cancel in writing, datedEmail to the address in the terms, or the online cancel button. Screenshot the confirmation. Phone-only cancellation is not allowed for consumers.
Know the termAfter the initial period, the contract is month to month with one month's notice in most countries. A tacit renewal for another year is not valid unless you were clearly warned.
Stop the moneyRevoke the direct debit or card mandate at your bank. Charges after a valid cancellation can be reclaimed.
Complain to Česká obchodní inspekce (ČOI)Attach the cancellation and the charges. Repeated complaints about the same company trigger enforcement.
Cross-border or stubborn: Evropské spotřebitelské centrum ČR, then ČOI — mimosoudní řešení sporů (ADR)ECC for companies elsewhere in the EU; the dispute body if the company simply refuses.

📇 All contacts

Česká obchodní inspekce (ČOI)Advice, inspections, fines for tradersWhen the shop refuses📞 222 703 404 🔗 www.coi.cz/pro-spotrebitele

Evropské spotřebitelské centrum ČRFree help with sellers in other EU countriesSeller in another EU country, Norway or Iceland🔗 evropskyspotrebitel.cz

ČOI — mimosoudní řešení sporů (ADR)Free procedure; the trader usually settlesAfter a written complaint without a solution🔗 www.coi.cz/mimosoudni-reseni-spotrebitelskych-sporu-adr

Okresní soud — platební rozkazElectronic payment order without a lawyerLast step, with a clear claim🔗 www.justice.cz

❓ Frequently asked

They say I must call to cancel

For a contract signed online, no. Write instead and say the online route was unavailable.

I cancelled but they keep charging

Reclaim the amounts through your bank (unauthorised direct debits can be reversed) and send the company a final demand.

Gym, dating app, streaming — same rules?

Same EU rules, with national details on notice periods. Gyms are the classic case; the one-month rule applies after the first term.

📎 Sources

Last checked: 2026-09-26

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