Something went wrong with a purchase?
Online orders, refunds, faulty goods, subscriptions, phone contracts, card payments, package holidays: what the law gives you in Czechia, what to do, and a free letter you send yourself.
Purchases
Returns, refunds, deliveries and faulty goods
How do I return an online order in Czechia?Return an online orderI returned my order but got no refund: what now in Czechia?Refund not receivedMy purchase is faulty: what are my rights in Czechia?Faulty goodsMy online order never arrived: what now in Czechia?Order not deliveredMy parcel arrived damaged: what can I ask for in Czechia?Parcel arrived damaged
Subscriptions
Subscriptions, phone and internet contracts, apps and streaming
Payments & travel
Unauthorised payments and package holidays
🧭 If the trader does not answer
Česká obchodní inspekce (ČOI)Consumer authority; takes complaints about traders online and runs an advice line.📞 +420 222 703 404 🔗 coi.gov.cz
Evropské spotřebitelské centrum pro ČRFree help with disputes with traders in another EU country, Norway or Iceland.🔗 evropskyspotrebitel.cz
Česká obchodní inspekce – mimosoudní řešení spotřebitelských sporů (ADR)General out-of-court consumer dispute resolution; first contact the trader, apply within 1 year.🔗 coi.gov.cz
Information, not legal advice. FFCheck is independent and not affiliated with any authority, court or company. The letter is a template filled with your details: you check it and send it yourself.
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