Medical complaint — Krajský úřad · Czechia

Direct answer

Start with the complaints officer of the hospital or practice — every provider must have one, and most issues are resolved there with an explanation or apology. If not, Krajský úřad — odbor zdravotnictví (mzcr.cz) is the independent body for patient complaints in Czechia: free, and it can investigate. Concerns about a doctor's fitness to practise go to Česká lékařská komora (257 211 329). For compensation after a treatment error, Kancelář Ombudsmana pro zdraví or a lawyer — and ask for your full medical file first, which you are entitled to.

Call firstKrajský úřad — odbor zdravotnictví

Report toČeská lékařská komora

If that failsKancelář Ombudsmana pro zdraví

🗣️ What to say

"On [date] I was treated at [provider] by [name]. I want to make a formal complaint about [what happened]. I request a written response, and a copy of my complete medical file."

🪜 Step by step

Ask for your fileYou have the right to a copy of your records. Get it before anything else; it is the evidence.
Complaints officer firstIn writing, with dates and names. A response within a set time is mandatory.
Not resolved: Krajský úřad — odbor zdravotnictvíThe patient ombudsman or complaints commission investigates independently and free of charge.
Professional conduct: Česká lékařská komoraThe medical council or disciplinary board deals with the doctor's conduct, not with your compensation.
Compensation: Kancelář Ombudsmana pro zdravíLiability claims run through the provider's insurer or a compensation scheme; deadlines apply from the moment you knew of the harm.

📇 All contacts

Krajský úřad — odbor zdravotnictvíInvestigates complaints about healthcare providersWhen the provider did not resolve the complaint🔗 www.mzcr.cz/stiznosti

Česká lékařská komoraDisciplinary proceedings against doctorsFor concerns about competence or ethics📞 257 211 329 🔗 www.lkcr.cz

Kancelář Ombudsmana pro zdravíFree advice for patientsFor orientation and help with the complaint🔗 www.ombudsmanprozdravi.cz

❓ Frequently asked

Can I switch doctor during the complaint?

Yes, at any time. The complaint does not affect your right to care.

Is there a deadline?

Complaints: usually none, but sooner is stronger. Compensation claims: often 3–5 years from discovery. Ask Krajský úřad — odbor zdravotnictví.

They say the file is "internal"

It is not. Your medical records are yours to read and copy; refusal is itself a complaint for Krajský úřad — odbor zdravotnictví.

📎 Sources

Last checked: 2026-09-26

🔎 Common searches

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“complaint about doctor Czechia”
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“medical error compensation Czechia”
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