Something went wrong with a purchase?
Online orders, refunds, faulty goods, subscriptions, phone contracts, card payments, package holidays: what the law gives you in Cyprus, what to do, and a free letter you send yourself.
Purchases
Returns, refunds, deliveries and faulty goods
How do I return an online order in Cyprus?Return an online orderI returned my order but got no refund: what now in Cyprus?Refund not receivedMy purchase is faulty: what are my rights in Cyprus?Faulty goodsMy online order never arrived: what now in Cyprus?Order not deliveredMy parcel arrived damaged: what can I ask for in Cyprus?Parcel arrived damaged
Subscriptions
Subscriptions, phone and internet contracts, apps and streaming
Payments & travel
Unauthorised payments and package holidays
🧭 If the trader does not answer
Υπηρεσία Προστασίας Καταναλωτή (Υπουργείο Ενέργειας, Εμπορίου και Βιομηχανίας)National consumer authority; free consumer line and online complaint form.📞 1429 🔗 consumer.gov.cy
Ευρωπαϊκό Κέντρο Καταναλωτή ΚύπρουFree advice on cross-border disputes with traders in the EU, Norway and Iceland.🔗 ecccyprus.gov.cy
Κατάλογος εγκεκριμένων Φορέων Εναλλακτικής Επίλυσης Διαφορών (Υπηρεσία Προστασίας Καταναλωτή)Official list of approved ADR bodies, e.g. Cyprus Consumer Centre for ADR for goods and services.🔗 consumer.gov.cy
Μικρές απαιτήσεις – Μέρος 29 των Κανονισμών Πολιτικής Δικονομίας (Επαρχιακό Δικαστήριο)Faster, simpler court track for claims of €10,000 or less.🔗 supremecourt.gov.cy
Information, not legal advice. FFCheck is independent and not affiliated with any authority, court or company. The letter is a template filled with your details: you check it and send it yourself.
More free tools for Cyprus
Who do I contact?Who do I contact?100+ things that go wrong — money, housing, work, safety, health, papers, government — and the one desk in Cyprus that actually handles each: phone, site, and what to say when they pick up.Before it goes wrongCan I?What is allowed, what is not, which permit you need — with the official source.⚡Electricity & gasThe rules that protect you as an electricity and gas customer in Cyprus, and who to contact. Every fact is checked on an official source.