Phone & internet · Cyprus

Phone & internet in Cyprus: your rights

The rules that protect you as a phone and internet customer in Cyprus, and who to contact. Every fact is checked on an official source.

What is going on?

🔄How do I switch my phone or internet provider in Cyprus?Switching provider 📲Can I keep my phone number when I switch provider in Cyprus?Keep your number 📅How long can a phone or internet contract last in Cyprus, and how do I end it?Minimum term & notice 📈My phone or internet price is going up: can I leave my contract in Cyprus?Price rise 🐢My internet is slower than promised: what can I do in Cyprus?Slow internet 🌍Do I pay extra to use my phone in other EU countries with a plan from Cyprus?Roaming in Europe ✈️Travelling outside the EU with a plan from Cyprus: how do I avoid a huge roaming bill?Roaming outside the EU 📡Can I use my own router or modem instead of the provider’s in Cyprus?Your own router 📝What must I get before I sign a phone or internet contract in Cyprus, and can I change my mind?Contract summary & cooling-off ⚖️My phone or internet provider will not solve my complaint: where can I go for free in Cyprus?Free dispute resolution 📵My phone or internet is down: do I get compensation in Cyprus?Outage & compensation 🤝Is there a social tariff or cheaper phone and internet for people on a low income in Cyprus?Affordable internet

Everything at a glance

Telecom regulator

Γραφείο Επιτρόπου για τη Ρύθμιση Ηλεκτρονικών Επικοινωνιών και Ταχυδρομείων (ΓΕΡΗΕΤ)

Cyprus's regulator for electronic communications and post. It examines your written complaint against a provider once you have first complained to the provider in writing, and forwards a copy to the provider.

📞 +357-22693000 🔗 ocecpr.ee.cy

Official source: ocecpr.ee.cy · Checked 2026-10-14

Free dispute resolution

Γραφείο Επιτρόπου Ρυθμίσεως Ηλεκτρονικών Επικοινωνιών και Ταχυδρομείων - ΓΕΡΗΕΤ

What to do first: First complain to your provider in writing. You can go to the Commissioner only if the provider does not reply within 15 days of your complaint or you are not satisfied with its answer. Attach your earlier correspondence with the provider.

Time limit: The regulator's complaints page sets no time limit for filing and no deadline for its handling. Filing does not stop you from going to court; to claim compensation for loss or damage from a provider, you must go to the competent courts.

🔗 complaints.ee.cy

Official source: ocecpr.ee.cy · Checked 2026-10-14

Compare offers official

cyCompare

🔗 cycompare.ee.cy

Official source: ocecpr.ee.cy · Checked 2026-10-14

Official speed test official

cyNettest

The Commissioner's official tool under the Open Internet Decree. For fixed lines, results from its PC application, after registering, can be used to assess complaints; 80% or less of the minimum or normal speed over three consecutive days counts as non-compliance.

🔗 ocecpr.ee.cy

Official source: ocecpr.ee.cy · Checked 2026-10-14

Consumer organisation

Υπηρεσία Προστασίας Καταναλωτή

🔗 consumer.gov.cy

The law

Ο περί Ρυθμίσεως Ηλεκτρονικών Επικοινωνιών Νόμος του 2022 (Ν. 24(Ι)/2022)

This law puts the EU rules on phone and internet services into national law.

🔗 ocecpr.ee.cy

Checked: 2026-10-14

🔗 Also on FFCheck

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