Phone & internet
Phone & internet · Ireland
Checked 2026-10-14

📝 What must I get before I sign a phone or internet contract in Ireland, and can I change my mind?

The short answer

Before you sign, the provider must give you a free contract summary: its contact details, the main service features, prices, duration, renewal and termination terms and, for broadband, the speeds. It becomes part of the contract and cannot change without your express agreement.

Before you sign, you should get the key terms in writing: price, term, speed and how to leave. In many countries a short contract summary is required, and contracts made online, by phone or at your door usually come with a cooling-off period. The rules for Ireland are below.

Official source: irishstatutebook.ie · Checked 2026-10-14

📜 The rules in Ireland

The details

  • Signed up online or by phone: you can cancel within 14 days of the contract being concluded. Door-to-door sale: 30 days. There is no cooling-off period for contracts signed in a shop. (comreg.ie)
  • If the provider does not tell you how and when to cancel, your right to cancel is extended by 12 months. If it tells you within that time, you have 14 days from then. (comreg.ie)
  • If the summary cannot be given before signing for objective technical reasons, it must follow without undue delay, and the contract only takes effect once you confirm after receiving it. (irishstatutebook.ie)
  • Key contract information must reach you on a durable medium, such as paper or a PDF attached to an email, that you can store and that stays unchanged. (comreg.ie)

ComReg Consumer Care Team

Takes up your complaint with the provider if it has not acknowledged it, has not replied within 10 working days, or you are unhappy with its reply.

📞 01 8049668🔗 comreg.ie
Official source: comreg.ie · Checked 2026-10-14

🪜 Step by step

  1. Ask for the contract summaryRead the price after any discount, the minimum term, the speeds and the conditions for leaving.
  2. Keep everythingSave the summary, the contract and the offer you were shown, with the date.
  3. Know your cooling-off periodIf you signed online, by phone or at your door, check how long you have to change your mind.
  4. Cancel in a way you can proveUse the form or address the provider gives, and keep proof of when you sent it.

📇 Who to contact

ComReg Consumer Care TeamTakes up your complaint with the provider if it has not acknowledged it, has not replied within 10 working days, or you are unhappy with its reply.📞 01 8049668🔗 www.comreg.ie/advice-information/consumer-care/contact-our-consumer-care-team
Competition and Consumer Protection Commission (CCPC)Independent advice for consumersFor advice, template letters and a second opinion🔗 www.ccpc.ie
Commission for Communications Regulation (ComReg)Supervises phone and internet providers and explains your rightsFor information, and to report a provider that breaks the rules📞 01 8049668🔗 www.comreg.ie

Sponsor this page → One labelled block, €100 a month. Founding price €75 until 31 January 2027.

❓ Questions

Does the cooling-off period apply to a contract signed in a shop?

Usually not: it normally covers contracts made online, by phone or away from the shop.

Do I pay for days I already used?

If you asked for the service to start during the cooling-off period, you may have to pay for the days you used.

What if I never got a contract summary?

Tell the provider in writing and ask the regulator what this means for your contract in Ireland.

📎 Sources

Checked: 2026-10-14

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Also useful

📶Phone or internet contract · Who do I contact?→☎️Unwanted sales calls · Who do I contact?→✉️Write my letter: Leave a phone or internet contract · Complaints→📅Minimum term & notice→🔄Switching provider→📈Price rise→📲Keep your number→🐢Slow internet→

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