How do I switch my phone or internet provider in Ireland?
Contact the new provider: it leads the switch and deals with your old provider for you. Your old contract ends when the new service begins, so there should be no overlap or double billing.
Switching is mostly paperwork: the network stays where it is, only the company that provides your service changes. Who arranges the switch and how long the service may be down depends on the rules in Ireland.
📜 The rules in Ireland
The details
- The switch should not be delayed without reason. If problems arise, you should not be without service for more than one working day, and you must be kept updated about any delay. (comreg.ie)
- Providers must compensate you for loss of service, a delay in switching, a delay by the provider in ending the service, and failing to keep you informed. They publish their compensation schemes and how to claim on their websites. (comreg.ie)
- Have ready your contract and plan details, best tariff advice if you are in contract, payment details, the Universal Account Number (UAN) on your bill and your address or Eircode. (comreg.ie)
- Switching is generally free, but if you are still in your minimum term your contract may set an early termination fee, usually based on the remaining months and the monthly cost. (comreg.ie)
ComReg Consumer Care Team
Takes up your complaint with the provider if it has not acknowledged it, has not replied within 10 working days, or you are unhappy with its reply.
ComReg Compare
ComReg's own comparison of phone and broadband plans; it also shows which plans have no built-in annual price increase.
🪜 Step by step
- Check your current contractFind the end of the minimum term, the notice period and any exit fee. They are in your contract summary or online account.
- Compare offersLook at the total cost over the whole term: set-up fees, equipment, and the price after any discount period ends.
- Sign with the new providerSay whether you want to keep your number. Ask the new provider whether it arranges the switch and the end of your old contract.
- Return equipment and check the final billSend back rented equipment if you are asked to, keep proof of it, and check that the old provider stops charging you.
📇 Who to contact
Sponsor this page → One labelled block, €100 a month. Founding price €75 until 31 January 2027.
❓ Questions
Will I be without phone or internet when I switch?
There can be a short break on the switching day. Ask both providers for the planned date, and see the rules for Ireland on this page.
Can I switch before my contract ends?
Yes, but while the minimum term is still running you may have to pay an exit fee or the remaining monthly charges. Check your contract summary first.
Do I have to cancel the old contract myself?
That depends on the service and the rules in Ireland. Ask the new provider and keep written confirmation of the end date.
📎 Sources
🧭 Is this still correct?
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