Moving house: phone and internet contract in Ireland

The short answer

Moving house does not by itself let you end a phone or broadband contract free of charge. You may be able to transfer the service to your new address until the contract ends, but the provider does not have to agree.

When you move, your provider may be able to take the service with you. If it cannot offer the same service at the new address, you may be able to end the contract. The rules for Ireland are below.

Official source: comreg.ie · Checked 2026-10-14

📜 The rules in Ireland

The details

If you cancel within your minimum term, the provider may charge an early termination fee, usually what you would have paid for the rest of the contract. Ask the provider what alternatives it offers. (comreg.ie)
Once your contract has renewed automatically after its fixed term, you can end it at any time with at most one month's notice. (irishstatutebook.ie)
Check which broadband networks reach your new address by entering the address or Eircode in ComReg's free Broadband Checker. (comreg.ie)

ComReg Consumer Care Team

Takes up your complaint with the provider if it has not acknowledged it, has not replied within 10 working days, or you are unhappy with its reply.

📞 01 8049668 🔗 comreg.ie

Official source: comreg.ie · Checked 2026-10-14

🪜 Step by step

Tell the provider earlyGive your moving date and new address, and ask whether the same service is available there.
Check what changesAsk whether the move restarts the minimum term, costs a fee or changes the speed or the price.
Book the connection in timeArrange the connection at the new home early, especially if a technician has to come.
End the contract if you need toIf the service is not available at the new address, ask in writing to end the contract under the rules for Ireland.

📇 Who to contact

ComReg Consumer Care TeamTakes up your complaint with the provider if it has not acknowledged it, has not replied within 10 working days, or you are unhappy with its reply.📞 01 8049668 🔗 www.comreg.ie/advice-information/consumer-care/contact-our-consumer-care-team

Commission for Communications Regulation (ComReg)Supervises phone and internet providers and explains your rightsFor information, and to report a provider that breaks the rules📞 01 8049668 🔗 www.comreg.ie

Competition and Consumer Protection Commission (CCPC)Independent advice for consumersFor advice, template letters and a second opinion🔗 www.ccpc.ie

❓ Questions

Does moving restart my minimum term?

Ask the provider in writing before you agree to anything new, and check the rules for Ireland on this page.

What if the new home has no connection yet?

Ask the provider for the earliest possible date. A mobile internet plan can bridge the gap.

I am moving abroad. Can I end the contract?

Ask the provider and check your contract and the rules for Ireland. Keep proof of your move.

📎 Sources

Checked: 2026-10-14

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

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📦 I am moving house: what happens to my internet contract in Ireland?