← FFCheckWho do I contact?LV
Travel · Latvia
Updated September 2026

✈️ My flight was delayed or cancelled — who enforces my compensation?

Direct answer

Under EU 261 you are owed €250–€600 for a delay of 3+ hours at arrival, a cancellation with less than 14 days' notice, or denied boarding — unless the airline proves extraordinary circumstances. Claim from the airline first, in writing. If it refuses or ignores you for 6–8 weeks, PTAC — pasažieru tiesības (65452554) is the national enforcement body in Latvia; a complaint there is free. Patērētāju strīdu risināšanas komisija offers binding dispute resolution. Check your amount first with our flight tool.

Call firstPTAC — pasažieru tiesības
Report toPatērētāju strīdu risināšanas komisija
If that failsRajona tiesa — maza apmēra prasība

🗣️ What to say

"Flight [number] on [date] from [A] to [B] arrived … hours late / was cancelled on [date]. Under Regulation (EC) 261/2004 Art. 7 I claim €… compensation, to [IBAN], within 14 days. Booking reference […]."

🪜 Step by step

  1. Check the amountDistance and delay decide: €250 up to 1,500 km, €400 up to 3,500 km, €600 beyond. Our flight-compensation tool does it in 30 seconds.
  2. Claim from the airlineTheir online form or e-mail. Keep the boarding pass, booking, and any message about the delay.
  3. Give them 6–8 weeksThen escalate. "Extraordinary circumstances" must be proven by the airline — technical faults are not.
  4. Complain to PTAC — pasažieru tiesībasThe enforcement body for flights departing Latvia or arriving on an EU airline. Free; it can fine the airline.
  5. Binding decision: Patērētāju strīdu risināšanas komisijaThe dispute board issues a decision the airline has to follow; otherwise, small-claims court.

📇 All contacts

PTAC — pasažieru tiesībasNational enforcement body for passenger rights (EU 261)When the airline refuses or is silent for 6–8 weeks📞 65452554🔗 www.ptac.gov.lv/lv/aviopasazieru-tiesibas
Patērētāju strīdu risināšanas komisijaFree procedure against airlinesAfter the airline's refusal🔗 www.ptac.gov.lv/lv/pateretaju-stridu-risinasanas-komisija
Rajona tiesa — maza apmēra prasībaSimplified procedure without a lawyerWhen the airline ignores the decision🔗 www.tiesas.lv

❓ Frequently asked

Which country's body?

The one where the disrupted flight departed. For a flight into the EU on an EU airline, the arrival country.

The airline offered a voucher

You can refuse it. Compensation is money; the refund of the ticket is separate and also money unless you agree otherwise.

Does the flight tool cost anything?

No. It checks eligibility and drafts the claim; you send it yourself.

📎 Sources

Last checked: 2026-09-26

🔎 Common searches

Recognise your own search? The answer above covers all of these.

  • “flight compensation who to complain Latvia”
  • “airline not paying EU261”
  • “national enforcement body flight Latvia”
  • “flight delayed 3 hours compensation”
  • “cancelled flight rights”

🧭 Is this still correct?

We check this information carefully, but phone numbers, websites and rules change — and sometimes we get something wrong. Spotted a mistake or a change? Let us know below.

🔗 Related questions

📦Faulty goods, no refund→🧳Lost luggage→🚆Train delay refund→🏖️Package holiday→

Your tools for Latvia

Before it goes wrongCan I?What is allowed, what is not, which permit you need — with the official source.Energy · LatviaElectricity & gasThe rules that protect you as an electricity and gas customer in Latvia, and who to contact. Every fact is checked on an official source.Recognise it firstIs dit veilig?Check a phone number, website or message against 47,000 scam dossiers.