Something went wrong with a purchase?
Online orders, refunds, faulty goods, subscriptions, phone contracts, card payments, package holidays: what the law gives you in Latvia, what to do, and a free letter you send yourself.
Purchases
Returns, refunds, deliveries and faulty goods
How do I return an online order in Latvia?Return an online orderI returned my order but got no refund: what now in Latvia?Refund not receivedMy purchase is faulty: what are my rights in Latvia?Faulty goodsMy online order never arrived: what now in Latvia?Order not deliveredMy parcel arrived damaged: what can I ask for in Latvia?Parcel arrived damaged
Subscriptions
Subscriptions, phone and internet contracts, apps and streaming
Payments & travel
Unauthorised payments and package holidays
🧭 If the trader does not answer
Patērētāju tiesību aizsardzības centrs (PTAC)State consumer authority; advises consumers and helps resolve disputes with traders.📞 +371 65452554 🔗 ptac.gov.lv
Eiropas Patērētāju informēšanas centrs (ECC Latvia)Helps with disputes with traders in another EU country, Norway or Iceland.📞 +371 67388625 🔗 ecclatvia.lv
Patērētāju strīdu risināšanas komisija (PTAC)Free out-of-court body for disputes over goods or services priced €20 to €14,000; recommendations.🔗 ptac.gov.lv
Vienkāršotā procedūra (Civilprocesa likuma 250.¹⁹ pants)Simplified written court procedure for money claims with a principal debt up to €3,000.🔗 likumi.lv
Information, not legal advice. FFCheck is independent and not affiliated with any authority, court or company. The letter is a template filled with your details: you check it and send it yourself.
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