Phone & internet · Latvia

Phone & internet in Latvia: your rights

The rules that protect you as a phone and internet customer in Latvia, and who to contact. Every fact is checked on an official source.

What is going on?

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Everything at a glance

Telecom regulator

Sabiedrisko pakalpojumu regulēšanas komisija (SPRK)

Latvia's regulator for electronic communications. It gives advice on services such as phone and internet and examines written complaints once your provider has failed to solve the problem.

📞 +371 67097200 🔗 sprk.gov.lv

Official source: sprk.gov.lv · Checked 2026-10-14

Free dispute resolution

Sabiedrisko pakalpojumu regulēšanas komisija – strīdu ārpustiesas izskatīšana · free

What to do first: First complain to your provider in writing; it must answer within 15 days, or 30 days if extra checks are needed. Your application to SPRK must include proof that you tried to settle, such as your complaint and the reply.

Time limit: You can no longer go to SPRK once three years have passed since the dispute arose, or once you have taken it to court. Disputes about damages, payment documents or debt collection go to court instead.

🔗 sprk.gov.lv

Official source: likumi.lv · Checked 2026-10-14

Compare offers

We found no official, state-run price comparison for phone and internet in Latvia.

Consumer organisation

Patērētāju tiesību aizsardzības centrs (PTAC)

🔗 ptac.gov.lv

The law

Elektronisko sakaru likums (2022)

This law puts the EU rules on phone and internet services into national law.

🔗 likumi.lv

Checked: 2026-10-14

🔗 Also on FFCheck

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